K. Rafiq Basha

IT professional with 16.11 years of experience in the IT industry, specializing as a QA Lead Analyst, Certified Scrum Master (PSM I), and Domain Consultant with expertise in client technical support.

• Around 16.11 years of experience across multiple domains including Healthcare, Health & Welfare, Banking, E-commerce, Shipping & Logistics, Ship Management, Telecommunication, Equipment Management Systems, Rest Hour Management Systems, Audience Measurement, Digital Advertising, OTT (Transcoding, IPTV, Android/iOS, Live TV, VOD), and Educational Management Systems.
• QA Lead Analyst with proven experience in leading a 50-member team, ensuring effective test management and high-quality project delivery.
• Certified Scrum Master (PSM I) with proven experience in leading Agile/Scrums teams, facilitating Scrum processes, and driving timely project delivery.
• Domain Consultant with proven experience across 12 domains, skilled in understanding client needs and delivering effective business solutions.
• Discover and Implement the pipeline concept, which leads to find out the gap in system and when we implement this method we can find the out the Mask and Latent defect
• Completed ISTQB Foundation Level Certification
• Completed GNIIT-Software Engineering Certification
• Completed PSM1 Certification

• QA Lead Analyst : Lead and manage the QA team and testing activities Define test strategy, test plans, and test cases Ensure quality standards and timely delivery of projects
• Track defects and ensure proper resolution Coordinate with developers, business teams, and stakeholders Monitor team performance and provide guidance
• Scrum Master: Facilitate Agile/Scrum ceremonies (Daily Stand-up, Sprint Planning, Review, Retrospective) Support the team in following Agile practices Remove blockers and ensure smooth sprint execution Coordinate between Product Owner and development team Track sprint progress and ensure timely delivery Promote continuous improvement within the team
• Domain Consultant : Understand business requirements and client needs Provide domain knowledge and functional guidance Analyze requirements and suggest effective solutions Support development and QA teams with domain inputs interact with clients for clarifications and feedback Ensure solutions meet business goals and expectations

· Leading a portfolio of team of 50 people

· Leading a team of skilled professionals with a focus on Client project delivery, continuous improvement and Client satisfaction

· Consulting the Clients on new technologies, providing latest, cost-effective solutions, and focusing on revenue generation

· Leading Cost Reduction, and Customer Effort Reduction initiatives

· Partnering with domain & solution leaders to influence strategy & achieve results

· Skilled in Client Service Delivery, Business Process Improvement, HR outsourcing

· Driving change across domain/solution by incorporating feedback, prioritizing work, and delivering projects creatively with fixed capacity/cost and high quality

· Access risk, develop risk mitigation strategies and communicate risk

· Execute complex multi-service project plans, risk management tools, & change order process

· Review Client requirements; perform impact analysis, and approve standard operating procedures

· Get the proper requirement from Client and Break down from the Smaller Story and allocate each task to team member. Effort Estimation Tasks using (WBS). Validate the estimation.

· Prepare and Review the Planning(Risk Analysis, Test Estimation ,Test Planning)Test Execution(Test Report and Evolution, Issues Management and Test Monitoring Control)

· Design Optimal Solution for the business requirements using pipeline concept

· Building effective teams, establish goals, delegate assignments, and ensure efficient use of resources both locally and remotely.

· Monitor( Scrum Meeting )all the stakeholders including Technology/Business leads/Tester

· Provided mentoring, guidance and training to new joiners/team members responsible for QA activities & deliverables, on/offshore and vendor team coordination for quality deliverables to the client.

· Plan and Execute the Development of assigned use cases and work with all relevant teams to facilitate User Acceptance Testing clearances followed by deployment in the production environment.

· Explain the requirement to the team members about Domain level and application level, so that the team easily create the scenario and it’s very useful to find out the real time bugs

· Review the Test plan, Test scenario and update missing scenario details to the team members and same has been updated in JIRA

· Before assign the module to the user, test the application and check whether application functionalities working properly

· Update all the stakeholders proactively for all the risks/issues identified during the execution and track the issue in JIRA and Defect Analysis Report.

· Configure the Pre and Post validation in Content Management System

· Configure the Pre and Post validation in Agency configuration Global Configuration and Plugin Configuration

· Find out the Mask Defect and Latent Defect using PRE/POST validation method

· Proactively support the resolution of all the issues encountered during the Development/QA/Production life cycle and work with counterparts to arrive at closure of issues identified during the life cycle

· Review client Requirement and arrange the Scrum/Review Meeting and maintain the quality product.

· Track the Technical and Non-Technical Issue in JIRA and prepare the process document and update the same in GIT.

· Track the issue and delivery the solution to the client before SLA.

· Prepare the DAR report for Technical and Non-Technical process to improve the team performance.

· Arrange the Scrum Meeting and Training based on the DAR report

· Implement the Pipeline concept in agile methodology and give a training to new Joinee.

· Project management, defect reporting and tracking using JIRA

· Experience in creating test plans, analysing work estimations and writing test cases for Manual and HMC data setup in JIRA

· Expertise in sprint planning, QA capacity for sprint

· Experienced in doing and leading the team for Sprint testing, Regression and Smoke testing with manual and automation testing

· Strong cross-browser test skills on different kind of screen resolutions by using Browser stack

· Documenting Test Results in a structured format

· Ability to work under deadlines, worked as an active team member and willingness to accept responsibilities

· Strong communication & interaction with Clients, Developers, Business Analysts, Management

· Using JMeter IDE Record and playback method did the Performance Testing to the entire application

· Using Assertions, Listeners, Loop control and Correlation | Regular Expression Extractor –Post Processor method I have validate the functionalities Performance Testing

· Submit the Performance Testing Report in “Summary Report Format, HTML Format”.