SAHANA RAMPRASAD

QA Leadership

• Led end-to-end QA for a large-scale retail e-commerce platform supporting key business flows such as order management, payments, and fulfillment.

• Played a key role in decommissioning legacy systems and supporting the transition to modern, open-source platforms.

• Conducted training sessions for field operators and worked closely with product managers to ensure smooth adoption of new implementations.

• Owned test planning, execution, defect tracking, and reporting across multiple releases.

• Worked closely with business and technical teams to validate critical customer journeys including order placement, cancellations, and returns.

• Helped reduce production defects by improving UAT coverage and strengthening release validation processes.

• Mentored QA engineers and ensured on-time delivery for both sprint and production releases.

Agile / Scrum

• Acted as Scrum Master for cross-functional Agile teams working on retail and logistics-related features.

• Facilitated all sprint ceremonies and supported teams in delivering features related to OMS, inventory, and system integrations.

• Actively removed blockers and managed dependencies between QA, development, and business teams to keep work on track.

• Improved sprint predictability, team communication, and overall delivery through better backlog grooming and sprint planning.

• Led QA initiatives for retail projects involving OMS and CIS integrations.
• Managed daily QA operations, including task allocation and test execution.
• Executed functional, system, regression, and UAT testing to ensure software quality.
• Oversaw defect lifecycle management in JIRA, coordinating with development teams for resolution.
• Monitored QA progress and metrics, facilitating release readiness and business sign-off.
• Provided guidance to junior QA team members, ensuring compliance with testing standards.

• Conducted extensive functional and integration testing on OMS order entry and modification workflows.
• Ensured data integrity and transaction accuracy through validation of backend processes in OMS and CIS.
• Facilitated collaboration among cross-functional teams to align QA outputs with business goals.
• Engaged in Agile Scrum methodology, employing JIRA for effective sprint and defect management.
• Oversaw test planning, execution, defect tracking, and reporting throughout multiple releases.
• Coordinated defect lifecycle management via JIRA, ensuring timely resolutions with development teams.
• Monitored QA progress and metrics while assisting in release readiness and securing business sign-off.

• Implemented manual test cases utilizing HP QC and JIRA for streamlined testing workflows.
• Conducted comprehensive testing including functional, system, regression, and UAT phases.
• Achieved full defect closure while ensuring traceability of requirements.
• Managed defect lifecycle in JIRA, collaborating with development teams for quick resolutions.
• Validated critical customer journeys through collaboration with business and technical teams.
• Strengthened release validation processes to enhance UAT coverage and minimize production defects.
• Owned test planning, execution, defect tracking, and reporting across several releases.
• Performed detailed system and regression testing for Sterling SOM/COM applications.

• Executed functional, system, and regression testing for retail applications.
• Supported QA documentation, defect tracking, and release validations.
• Contributed to innovative initiatives as Test POC/functional lead for SFS capability, same-day delivery, pre-order, and delivery capabilities related to order fulfillment.
• Conducted end-to-end testing of Order Management Systems including order capture, processing, sourcing, procurement, availability, repricing, fulfillment, and inventory control.
• Collaborated with Test Architecture Team for OMS by participating in design walkthroughs and functional reviews for new projects and client demos.