K SAMEER KUMAR

• Managed field service operations across Warangal and Nizamabad, including job allocation, engineer dispatch, scheduling, and SLA adherence.
• Coordinated preventive maintenance, breakdown response, equipment installations, and project execution to support service continuity.
• Coordinated spare-parts availability, dispatch, reconciliation, and return of defective spares to support efficient service operations.
• Tracked pending complaints and maintained accurate service records in FSM/ERP systems, CRM tools, and customer portals to ensure service accountability.
• Balanced engineer workloads and monitored schedules, productivity, and field-resource availability.
• Followed up on service reports, customer quotations, approvals, and chargeable jobs, addressing customer queries to facilitate timely resolutions.
• Maintained compliance with company procedures, service standards, and Health & Safety policies; escalated operational risks and supported process improvements.
• Prepared operational reports and coordinated effectively with commercial, stores, and leadership teams to align service strategies and operational goals.

• Supervised daily operations for 65 technicians to improve workflow efficiency.
• Guided team members, coordinated work, and planned daily workflows for inventory management and timely task completion.
• Supported the strategic deployment of e-MMS to improve IT system efficiency.

• Led 45 technicians in daily operations, ensuring the smooth functionality of radio and navigational systems.
• Trained over 2,000 airmen and 350 officers on radio and navigational-aid equipment, enhancing operational readiness.
• Improved maintenance, repair, and overhaul processes, and developed M3SR and VRC 6100 simulators to enhance training effectiveness.

• Coordinated the maintenance of satellite-based communication systems with a team of 40+ personnel.

• Expanded a 2 MBPS line in Arunachal Pradesh using MCT-system expertise and maintained operational readiness through records and equipment management.

• Supervised 30 technicians, delivering technical support and troubleshooting for complex issues to ensure operational readiness.
• Facilitated communications between combat vehicles and base operations using STARS V equipment, contributing to successful execution of live missile-firing operations.

• Maintained Russian communication sets, supported tactical air-combat defense drills, and coordinated with BEL and ECIL teams.

• Oversaw line-of-sight radio communications and supported reliable operational performance.