Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

K Skandan Kumar

Voice and Accent Trainer
Malkajgiri

Summary

Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results.

Overview

8
8
years of professional experience

Work History

Freelance Trainer

12.2023 - Current

Recruitment

Google
08.2022 - 12.2023

Universal Trainer

247.ai
11.2020 - 08.2022
  • Conduct New Hire Trainings, Process Trainings, Behavioral trainings and upskill employees on grammar, Voice, Soft skills, American Culture for call and chat processes as a Universal Trainer

Freelancer

10.2019 - 10.2020
  • Written Web Content for Australian websites
  • Worked with 247.ai as a freelance Trainer, train agents on voice and accent for call and chat processes

Communication and Soft Skills Trainer

NIPE, Genpact
07.2016 - 09.2019
  • Ability to communicate effectively with management and other departments for the right pool of talent
  • Recruited Agents for different processes, worked with Mangers for various profiles
  • Voice and Accent Interviews, sourced and screened candidates at different levels and helped Managers by recruiting the candidates based on business requirement
  • Schedule and conduct meetings with management to proactively identify topics to be addressed or areas in need of additional instruction
  • Ability to effectively organize and manage multiple training initiatives simultaneously
  • Train the candidates on Grammar and Pronunciation depending on their existing skill set
  • Trained and groomed the candidates moving to the next roles like MT(Management Trainee’s or Team Leader’s position) on Presentation skills, Effective communication
  • Work hand in hand with Management based on TNI
  • Audit Calls and Emails, Floor support, New Hire Trainings
  • Received best trainer award for three consecutive years and Best Trainer from NIPE

Process Developer

Genpact Pvt Ltd India
01.2011 - 01.2014
  • Worked with GENPACT as a Process Developer (IT Services) for a US Process Allstate Insurance with focus on operations and Knowledge Management
  • I am Lean trained and worked on two projects related to knowledge base
  • I was nominated as Lean mentor twice in Genpact
  • I was also an HR Catalyst and maintained attendance tracker, comp offs and help team members with any HR related issues for the employees working in the process
  • Apart from my deliverables, I was also responsible for - Rolling out pre shift tips on daily basis
  • Worked on CTR (Call to ticket ratio), Open cases, KC management, Avaya Monitoring
  • Mentored and coached three different batches on process knowledge
  • Audited calls, emails and Chat from both language and process perspective
  • Achievments: Received Customer Award basis the overall performance
  • I have received Hall of Fame for the year 2012
  • Bronze and Spot awards are the added assets to my contribution towards the team

Education

B-Tech - Computer Science

Lords Institute of Engg And Technology
Hyderabad, India
04.2001 -

Skills

Public speaking

Accomplishments

Cleared UPSC Prelims 2018, TSPSC Prelims 2022 & 2024

Timeline

Freelance Trainer

12.2023 - Current

Recruitment

Google
08.2022 - 12.2023

Universal Trainer

247.ai
11.2020 - 08.2022

Freelancer

10.2019 - 10.2020

Communication and Soft Skills Trainer

NIPE, Genpact
07.2016 - 09.2019

Process Developer

Genpact Pvt Ltd India
01.2011 - 01.2014

B-Tech - Computer Science

Lords Institute of Engg And Technology
04.2001 -

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K Skandan KumarVoice and Accent Trainer