K Skandan Kumar
Voice and Accent Trainer
Malkajgiri
Summary
Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results.
Overview
12
12
years of professional experience
Work History
Training Consultant
Global University Systems
Hyderabad, Telangana
07.2025 - Current
- Implemented cross-training to improve depth of skill sets within team.
- Delivered engaging presentations and facilitated group activities, ensuring participants gained practical knowledge and hands-on experience.
- Developed comprehensive training manuals, job aids, and other resources to support ongoing employee development efforts.
- Streamlined onboarding processes for new hires, reducing time-to-productivity and improving employee retention rates.
- Monitored industry trends and best practices in adult education, applying relevant insights to continually enhance program offerings.
Freelance Trainer
Freelance
12.2023 - 07.2025
- Conducted comprehensive assessments to identify areas of improvement in trainees'' communication skills.
- Boosted trainee confidence in public speaking through targeted feedback and constructive criticism.
- Increased overall trainee satisfaction by constantly updating course materials based on feedback and industry trends.
- Mentored new trainers, providing guidance on effective teaching strategies and classroom management techniques.
- Established a supportive learning environment that encouraged open discussions and questions from participants.
Recruitment
Google
08.2022 - 12.2023
- Managed volunteer recruitment process, streamlining operations for improved efficiency.
- Organized successful recruitment initiatives, leading to consistent membership growth yearoveryear.
- Increased donor engagement by implementing targeted recruitment strategies and campaigns.
- Coordinated volunteer recruitment efforts, facilitating smoother event planning and execution processes.
Universal Trainer
247.ai
11.2020 - 08.2022
- Conduct New Hire Trainings, Process Trainings, Behavioral trainings and upskill employees on grammar, Voice, Soft skills, American Culture for call and chat processes as a Universal Trainer
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Collaborated with subject matter experts to create accurate training content.
Freelancer
Freelance
10.2019 - 10.2020
- Written Web Content for Australian websites
- Worked with 247.ai as a freelance Trainer, train agents on voice and accent for call and chat processes
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Communication and Soft Skills Trainer
NIPE, Genpact
07.2016 - 09.2019
- Ability to communicate effectively with management and other departments for the right pool of talent
- Recruited Agents for different processes, worked with Mangers for various profiles
- Voice and Accent Interviews, sourced and screened candidates at different levels and helped Managers by recruiting the candidates based on business requirement
- Schedule and conduct meetings with management to proactively identify topics to be addressed or areas in need of additional instruction
- Ability to effectively organize and manage multiple training initiatives simultaneously
- Train the candidates on Grammar and Pronunciation depending on their existing skill set
- Trained and groomed the candidates moving to the next roles like MT(Management Trainee’s or Team Leader’s position) on Presentation skills, Effective communication
- Work hand in hand with Management based on TNI
- Audit Calls and Emails, Floor support, New Hire Trainings
- Received best trainer award for three consecutive years and Best Trainer from NIPE
Process Developer
Genpact Pvt Ltd India
01.2011 - 01.2014
- Worked with GENPACT as a Process Developer (IT Services) for a US Process Allstate Insurance with focus on operations and Knowledge Management
- I am Lean trained and worked on two projects related to knowledge base
- I was nominated as Lean mentor twice in Genpact
- I was also an HR Catalyst and maintained attendance tracker, comp offs and help team members with any HR related issues for the employees working in the process
- Apart from my deliverables, I was also responsible for - Rolling out pre shift tips on daily basis
- Worked on CTR (Call to ticket ratio), Open cases, KC management, Avaya Monitoring
- Mentored and coached three different batches on process knowledge
- Audited calls, emails and Chat from both language and process perspective
- Achievments: Received Customer Award basis the overall performance
- I have received Hall of Fame for the year 2012
- Bronze and Spot awards are the added assets to my contribution towards the team
Education
B-Tech - Computer Science
Lords Institute of Engg And Technology
Hyderabad, India 04.2001 -
Skills
Public speaking
Accomplishments
Cleared UPSC Prelims 2018, TSPSC Prelims 2022 & 2024
Timeline
Training Consultant
Global University Systems
07.2025 - Current
Freelance Trainer
Freelance
12.2023 - 07.2025
Recruitment
Google
08.2022 - 12.2023
Universal Trainer
247.ai
11.2020 - 08.2022
Freelancer
Freelance
10.2019 - 10.2020
Communication and Soft Skills Trainer
NIPE, Genpact
07.2016 - 09.2019
Process Developer
Genpact Pvt Ltd India
01.2011 - 01.2014
B-Tech - Computer Science
Lords Institute of Engg And Technology
04.2001 -
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