K V Suhas

Analyzed customer and transaction data to identify trends, anticipate customer needs, and proactively resolve issues to improve service quality.

Processed daily Accounts Payable operations, including invoice verification, payment processing, and timely resolution of ad-hoc email queries in line with SLA requirements.

Managed bank change requests in compliance with Foxtrot guidelines, ensuring accuracy, data security, and audit readiness.

Resolved vendor and internal business queries using ServiceNow and Zendesk through effective issue tracking, root-cause analysis, and timely communication.

Created and maintained vendor master data through the APEX portal, ensuring complete documentation, data integrity, and adherence to company policies.

Improved customer satisfaction by handling complex issues efficiently and delivering consistent, high-quality service.