MRIDULA KUMARI
New Delhi
Summary
Results-oriented O2C specialist with extensive experience in SAP FICO, collections, credit analysis, and customer relationship management. Skilled in handling international clients and driving process improvements to achieve business targets.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
10
10
years of professional experience
Work History
O2C Specialist
Accenture
04.2019 - Current
- Ekkeremon - Cash app Analyst -
- Delivered efficient customer support via chat, improving customer satisfaction scores
- Reviewed customer invoices to verify they matched up with corresponding payments received.
- Conducted regular audits of cash handling procedures to ensure compliance with company policies.
- Prepared bank deposits, verifying amounts and ensuring timely deposits.
- Classified and summarized financial data to compile and enter in financial records
- Handled accounts payable and receivable, including invoicing and payment processing.
- Maintained accurate records of all transactions to ensure compliance with internal policies and procedures.
- Managed daily cash transactions, ensuring accuracy and accountability.
- Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
- Checked postings and documents for correctness, accuracy and proper coding.
- Assisted in the preparation of monthly bank reconciliations.
- Organized cash movements between offices and to or from banks.
- Mondelez (O2C - Transaction Process Analyst) | Oct 2019 - Dec 2020:
- Managed payment processing, billing adjustments, and customer disputes
- Collaborated with clients to resolve payment discrepancies and ensure timely settlements
- Verizon (Chat Support Representative) | Apr 2019 - Oct 2019:
- Stanley Black & Decker (O2C - Collection Specialist) | Dec 2020 - Present:
- Managed high-volume AR portfolios, achieving cash collection targets and reducing DSO to 50 days
- Resolved billing issues, processed sales tax adjustments, and handled refund requests
- Recommended and implemented process improvements to reduce payment delays
Concentrix Daksh
06.2017 - 04.2019
- Provided email and chat support for US customers (Amazon process), ensuring high service standards and issue resolution
EXL Service
02.2015 - 06.2017
- Processed utility invoices and reviewed insurance claims for UK and Australian clients
Education
B.Com. (Hons.) -
VBU
Hazaribagh01.2012
12th -
CBSE Board
01.2009
10th -
CBSE Board
01.2007
Skills
- SAP FICO
- FI modules
- CO modules
- GL
- AR
- AP
- Asset Accounting
- O2C integration
- ERP Systems
- SAP
- Microsoft Office
- Excel
- PowerPoint
- Outlook
- Word
- O2C
- Collections
- Credit Analysis
- Billing Dispute Management
- Controlling module proficiency
- Cost center accounting
- General ledger management
- Internal orders management
- Accounts payable management
- Profit center accounting
- SAP S and 4HANA
- Asset accounting expertise
- Profitability analysis expertise
- Business processes
- Integration with other modules
- Financial accounting expertise
- Financial statement analysis
- Customization and enhancement
- Accounts receivable management
- Continuous improvement mindset
- SAP FICO configuration
- Data migration techniques
- Project management experience
Languages
- English
- Hindi
Personal Information
Date of Birth: 12/11/92
Technical And Functional Skills
- SAP FICO: Skilled in FI and CO modules (GL, AR, AP, Asset Accounting) and O2C integration.
- ERP Systems: SAP (via Citrix), Microsoft Office (Excel, PowerPoint, Outlook, Word).
- Domain Expertise: O2C - Collections, Credit Analysis, and Billing Dispute Management.
Languages
English
Beginner
A1
Timeline
O2C Specialist
Accenture
04.2019 - Current
Concentrix Daksh
06.2017 - 04.2019
EXL Service
02.2015 - 06.2017
B.Com. (Hons.) -
VBU
12th -
CBSE Board
10th -
CBSE Board