Vengatesh Karuppaiya
Bangalore
Summary
Results-driven Disputes Specialist at EXL with expertise in dispute resolution and cash application. Proven track record in enhancing process efficiency and training teams. Skilled in SAP FICO and quality assurance, I excel in delivering accurate financial reporting and fostering collaboration to resolve complex issues effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Disputes Specialist (O2C/AR)
EXL
Bangalore
09.2023 - Current
- Working on an equipment dispute for the Cox (U.S.). Business process.
- Customers raise the ticket if there are any extra charges on their account.
- Maintained accurate records of all dispute activity on customer accounts.
- Guided employees in handling difficult or complex problems.
- Educated customers on the dispute resolution process via telephone or email communication.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Cash Application (O2C/AR)
Capgemini India Pvt. Ltd
Trichy
02.2022 - 09.2023
- Worked for Office Depot (U.S.) Business process.
- Performed daily cash application duties by allocating incoming payments to appropriate customer accounts.
- Worked closely with Accounts Receivable team to ensure timely resolution of any issues or discrepancies related to cash application process.
- Developed processes for the efficient handling of high-volume cash application activities.
- Provided training and guidance to new Cash Application Analysts on job duties and responsibilities.
- Additionally, support was provided for the INV-POD process.
Financial Executive
Tamil Nadu Newsprint & Paper Ltd
Manapparai
02.2020 - 01.2022
- Prepared monthly, quarterly and annual financial reports for management review.
- Collaborated with senior management to develop and monitor key financial performance indicators (KPIs).
- Trained junior analysts on financial analysis techniques and best practices.
Education
M.com - Finance & Accounts
National College
Trichy06-2019
B.com (CA) - Commerce And Computer Applications
National College
Trichy06-2017
HSC - Accounting
St. Antony's HSC School
Manapparai06-2014
SSLC -
St.Antony's HSC School
Manapparai06-2012
Skills
- SAP FICO
- Dispute resolution
- Cash application
- Quality assurance
- Financial reporting
- Employee training
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Beginner (A1)
A1
Telugu
Beginner (A1)
A1
Kannada
Beginner (A1)
A1
Certification
- Completed finance, accounting, and business skills training at Global Talent Track Pvt Ltd
- Completed SAP FICO
Timeline
Disputes Specialist (O2C/AR)
EXL
09.2023 - Current
Cash Application (O2C/AR)
Capgemini India Pvt. Ltd
02.2022 - 09.2023
Financial Executive
Tamil Nadu Newsprint & Paper Ltd
02.2020 - 01.2022
M.com - Finance & Accounts
National College
B.com (CA) - Commerce And Computer Applications
National College
HSC - Accounting
St. Antony's HSC School
SSLC -
St.Antony's HSC School
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