KAAVYA RAVIKUMAR
Bengaluru
Summary
Results-driven professional with extensive experience in customer support across multiple platforms. Proven ability to resolve complex issues and deliver technical assistance, leading to enhanced customer experiences and high satisfaction scores. Strong team player with a positive attitude and a track record of establishing rapport with clients. Committed to maintaining customer satisfaction and contributing to overall company success.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Playgames 24x7
Bangalore
11.2024 - Current
- Delivered exceptional customer service via phone, email, and chat support.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Documented customer interactions in CRM software for accurate record-keeping.
- Collaborated with cross-functional teams to enhance service processes and policies.
- Trained new team members on customer support protocols and best practices.
- Analyzed customer feedback to identify trends that improved service quality.
- Maintained comprehensive knowledge of company products to ensure accurate information delivery.
- Provided technical support by responding to inquiries and resolving issues promptly.
Senior Customer Support Specialist
House of Blouse
Bangalore
10.2023 - 10.2024
- Managed customer queries through phone, chat, and email, providing accurate product information and updates on order statuses
- Led social media marketing efforts to enhance brand visibility and engagement
- Managed and updated product listings on Shopify, ensuring seamless customer experience
- Consistently achieved monthly sales targets of £1,500–£2,000
Senior Customer Delight Specialist
Muvin
Bangalore
07.2021 - 09.2023
- Developed and implemented customer support processes for a fintech startup
- Trained and supervised junior team members, managed escalations, and handled high-priority customer complaints
- Managed digital marketing efforts, including campaigns via Google Ads, YouTube, and Contlo to improve brand engagement
- Conducted customer feedback surveys and collaborated with internal teams to optimise service delivery
Senior Advisor
Concentrix
Bangalore
12.2019 - 06.2021
- Delivered end-to-end customer support for Cisco clients, focusing on price negotiation and service improvement
- Acted as a Product Specialist for Shaw Academy, managing customer onboarding and retention efforts
- Supported GDPR compliance by assisting customers with data removal requests
- Delivered customer feedback to internal teams, helping shape product and service improvements
Customer Support Associate
Sutherland Global Services
Chennai
05.2017 - 06.2019
- Handled customer inquiries for Amazon UK through phone, email, and chat support channels
- Achieved high CSAT scores and received recognition as Best Employee multiple times for outstanding performance
- Addressed escalations and followed up on customer issues until resolved
Education
Bachelor of Engineering (B.E.) - Electronics and Communication
Alpha College of Engineering
Chennai05.2017
Skills
- Cisco
- CRM
- CSAT
- Customer Relationship Management
- Google Ads
- Microsoft Office
- Photoshop
- Product Management
- Shopify
- Six Sigma
- Social Media Marketing
- Social media marketing
- Product knowledge
- Staff training
- Team collaboration
- [Product or service] support
- Active listening
- Decision-making
- Problem-solving
Languages
Tamil
First Language
English
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Customer Support Specialist
Playgames 24x7
11.2024 - Current
Senior Customer Support Specialist
House of Blouse
10.2023 - 10.2024
Senior Customer Delight Specialist
Muvin
07.2021 - 09.2023
Senior Advisor
Concentrix
12.2019 - 06.2021
Customer Support Associate
Sutherland Global Services
05.2017 - 06.2019
Bachelor of Engineering (B.E.) - Electronics and Communication
Alpha College of Engineering
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