KABIR MUSTAFI
CUSTOMER RELATIONSHIP EXECUTIVE
Arambagh
Summary
Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
8
8
years of professional experience
Work History
Collection Executive
VGM Consultant Ltd
ARAMBAGH
01.2021 - 01.2026
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Collection Executive
Team Lease Ltd
ARAMBAGH
03.2021 - 06.2021
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Negotiated to collect balance in full.
Collection Executive
M.F Process and Solution Pvt Ltd
ARAMBAGH
01.2020 - 02.2020
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Processed payments and applied to customer balances.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Customer Relationship Executive
Conneqt Business Solution Limited
ARAMBAGH
07.2018 - 09.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Relationship Executive
Team Space Financial Services Pvt Ltd
ARAMBAGH
01.2018 - 06.2018
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor of Science - Bio Science
Burdwan University
WEST BENGAL, INDIA01-2002
Higher Secondary -
Tirol High School
WEST BENGAL, INDIA01-1999
Secondary -
Natibpur Bhudeb Vidyalaya
WEST BENGAL, INDIA01-1997
Skills
Skip tracing
Debt management
Credit adjustments
Collections processing
Financial reporting
Billing procedures
Credit control
Billing and collections best practices
Payment arrangement
Account management
Interests
Playing cricket, listening to music, Traveling, Gardening Etc
STATEMENT
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
STRENGTH
Good communication skill, ability to work in Group deal with people, energetic and positive towards any sort of work, keen to learn. Experience.
Timeline
Collection Executive
Team Lease Ltd
03.2021 - 06.2021
Collection Executive
VGM Consultant Ltd
01.2021 - 01.2026
Collection Executive
M.F Process and Solution Pvt Ltd
01.2020 - 02.2020
Customer Relationship Executive
Conneqt Business Solution Limited
07.2018 - 09.2019
Customer Relationship Executive
Team Space Financial Services Pvt Ltd
01.2018 - 06.2018
Bachelor of Science - Bio Science
Burdwan University
Higher Secondary -
Tirol High School
Secondary -
Natibpur Bhudeb Vidyalaya