Ranjit singh
Results-oriented Collection Executive With Over 7 Years Of Experience In Financial Services And BPO Sectors. Skilled In Loan Recovery, EMI Collections, Negotiation, And Customer Relationship Management. Proven Ability To Achieve Monthly Recovery Targets While Maintaining Professional And Ethical Communication Standards.
Bangalore,KA
Summary
Dynamic Collection Executive with a proven track record at International Asset Reconstruction Company Pvt. Ltd., excelling in debt management and skip tracing. Achieved consistent revenue recovery through effective negotiation and empathetic customer interactions, enhancing client relationships and driving portfolio performance. Skilled in structuring repayment plans while maintaining high call volumes.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Collection Executive
International Asset Reconstruction Company Pvt. Ltd.
04.2025 - 12.2025
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Collection Executive
Money View, Bangalore
05.2021 - 12.2024
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
Collection Executive
Finnovation Tech Solutions Pvt. Ltd.
12.2020 - 04.2021
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Customer Support Executive
Cogent E-Services Pvt. Ltd. | 2019 – 2020
03.2019 - 11.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Support Executive
G7CR Technologies India Pvt. Ltd. |
04.2017 - 04.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts -
Singhania University
Bengaluru, India 04.2001 -
Pre-University Course (PUC)
Bengaluru, India 04.2001 -
Ms Ramaiah High School
Bengaluru, India 04.2001 -
Skills
Skip tracing
Debt management
Credit adjustments
Collections processing
Repayment plan structuring
Timeline
Collection Executive
International Asset Reconstruction Company Pvt. Ltd.
04.2025 - 12.2025
Collection Executive
Money View, Bangalore
05.2021 - 12.2024
Collection Executive
Finnovation Tech Solutions Pvt. Ltd.
12.2020 - 04.2021
Customer Support Executive
Cogent E-Services Pvt. Ltd. | 2019 – 2020
03.2019 - 11.2020
Customer Support Executive
G7CR Technologies India Pvt. Ltd. |
04.2017 - 04.2018
Bachelor of Arts -
Singhania University
04.2001 -
Pre-University Course (PUC)
04.2001 -
Ms Ramaiah High School
04.2001 -