Kabir Tolani
Thane,Maharashtra
Summary
Customer operations professional with strong ownership of end-to-end issue resolution and cross-team coordination. Known for clear communication, prioritization, and maintaining service quality. Demonstrates core Team Lead capabilities through accountability, workflow control,
Overview
2026
2026
years of professional experience
3
3
years of post-secondary education
Work history
Senior executive officer
Quess Corp
Thane, Maharashtra
01 2025 - Current
- Responding to customer queries received via phone
- Performing outbound calls when necessary for query resolution and follow-ups.
- Managing the entire process of query, request, and complaint resolutions from initiation to closure.
- Coordinating effectively with the core support team and various internal stakeholders to address and resolve complex customer issues.
Car technician
Auto villa multi brand car workshop
Thane, Maharashtra
09 2018 - 11 2019
- Delivered high-quality customer service by clearly explaining vehicle issues, repair timelines, and costs, ensuring transparency and customer trust.
- Acted as the primary point of contact for customers, handling service requests, updates, and post-service feedback to improve customer satisfaction.
- Managed end-to-end inventory operations, including procurement, receipt, storage, and issuance.
- Coordinated with vendors and suppliers for timely ordering and replenishment of spare parts.
Service Advisor
Suraj Bajaj
Thane, Maharashtra
01 2020 - 05.2023
- Worked as a Service Advisor, acting as the primary point of contact for customers and ensuring a smooth service experience from vehicle intake to delivery.
- Worked as a Spares Manager, handling end-to-end inventory management including ordering, receiving, issuing, and stock reconciliation.
- Managed end-to-end workshop operations, including job scheduling, technician allocation, and daily workload planning to meet service deadlines.
- Monitored workflow progress in real time, proactively resolving bottlenecks to ensure timely vehicle delivery.
Education
SSC -
RJ Thakur
Thane, Maharashtra 04.2014 - 03.2015
High School Diploma - Commerce
Swami Vivekanand Junior College (SVJC)
Chembur, Maharashtra 04.2016 - 03.2017
Bachelor of Commerce - Commerce
Bachelor of Commerce
Mumbai, Maharashtra 04.2020 - 03.2021
Skills
- Issue Resolution & Escalation Handling
- End-to-End Query Management
- Clear & Structured Communication
- Process Ownership
- Workflow Management
- Ownership Mindset
- Attention to Detail
- Adaptability & Learning Agility
- Resolution-Oriented Communication
Personal Project
Owned and operated a fast food business independently, overseeing daily operations, customer handling, vendor coordination, and inventory control.
Timeline
Bachelor of Commerce - Commerce
Bachelor of Commerce
04.2020 - 03.2021
High School Diploma - Commerce
Swami Vivekanand Junior College (SVJC)
04.2016 - 03.2017
SSC -
RJ Thakur
04.2014 - 03.2015
Senior executive officer
Quess Corp
01 2025 - Current
Car technician
Auto villa multi brand car workshop
09 2018 - 11 2019
Service Advisor
Suraj Bajaj
01 2020 - 05.2023