Naveenbabu R
Coimbatore
Summary
Detail-oriented and proactive professional with extensive experience in customer support, vendor management, and operations coordination. Demonstrated expertise in stakeholder communication, issue resolution, and process improvement, driving enhanced customer satisfaction and operational efficiency. Proven track record in supporting performance goals, mentoring team members, and fostering cross-functional collaboration to achieve positive business outcomes. Committed to contributing to organizational success through high-quality service delivery and a focus on operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Associate ( Virtual )
Amazon
Coimbatore, India
04.2020 - 01.2021
- Provided virtual customer service support with a focus on issue resolution and customer satisfaction.
Vendor Associate Sr. ( Mentor )
Amazon
Chennai, India
01.2022 - 11.2024
- Built strong vendor relationships and provided ongoing support.
- Assessed vendor performance and implemented improvements.
- Specialized in Core Catalog, Dropship, and EDI processes.
- Developed and delivered training to ensure best practice adherence.
- Supported team members to enhance proficiency in auxiliary operations.
- Mentored team members, sharing industry best practices and promoting continuous learning.
- Fostered a collaborative and positive work environment.
- Maintained documentation for Core Catalog, Dropship, and EDI.
- Identified process improvement opportunities and collaborated on enhancements.
Senior Executive – Operations
Interglobe Aviation
Chennai, India
12.2024 - 01.2026
- Coordinate with pilots, station managers, and cross-functional teams to ensure seamless flight operations.
- Addressed pilot concerns and feedback with prompt resolution via calls, texts and emails.
- Analyzed operational data to identify trends, anticipate issues, and support data-driven decision-making for process improvement.
- Collaborated with internal departments and external stakeholders to identify root causes of delays, negotiate resolutions and maintain smooth operations through proactive communication.
- Coordinated training documentation and certification processes to ensure compliance and operational efficiency.
- Maintained regulatory and procedural compliance by enforcing safety and quality controls within daily operations.
- Resolved operational challenges efficiently to maintain service quality.
Education
Bachelor of Science - Computer Technology
Dr. NGP College Of Arts And Science
Coimbatore04.2019
High School - Bio-Math
Venkatalakshmi Matric Higher Secondary School
Coimbatore04.2016
Skills
- Process optimization
- Cross - Functional Collaboration
- Workflow & SOP Development
- Resource Planning & Allocation
- Data Analysis & Reporting
- Risk Management & Issue Resolution
- Issue Resolution & Escalation Handling
- Professional email & call communication
- Powerpoint/Reporting dashboard
- Process improvement & Documentation
- Daily Coordination & Follow ups
- Adaptability & Learning ability
Certification
Internship in Software Development, Nandha Infotech (15 days, May 2018)
Languages
Tamil – Read, Write, Speak
English – Read, Write, Speak
Timeline
Senior Executive – Operations
Interglobe Aviation
12.2024 - 01.2026
Vendor Associate Sr. ( Mentor )
Amazon
01.2022 - 11.2024
Customer Support Associate ( Virtual )
Amazon
04.2020 - 01.2021
Bachelor of Science - Computer Technology
Dr. NGP College Of Arts And Science
High School - Bio-Math
Venkatalakshmi Matric Higher Secondary School