Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Languages
Timeline
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Open To Work
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JAFFAR SADIQ

Bengaluru

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Associate Customer Support EngineerRepresentative OperationsSupport AssociateApplication Support Engineer

Work Type

Full Time

Location Preference

On-SiteHybridRemote
Location: Bengaluru, IN
Open to relocation: Yes

Important To Me

Team Building / Company RetreatsStock Options / Equity / Profit SharingCompany CultureWork-life balanceCareer advancement

Summary

Dynamic Associate Customer Support Engineer at Tekion Corporation Ltd, adept at enhancing DMS operations and streamlining workflows. Proven problem solver with strong communication skills, delivering timely resolutions and optimizing processes. Experienced in troubleshooting and collaborating with teams to elevate platform usability and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Associate Customer Support Engineer

Tekion Corporation Ltd
02.2025 - Current
  • Working on automotive retail platform solutions to help dealers efficiently manage and enhance Dealer Management System (DMS) operations.
  • Assisted in improving platform usability and streamlining dealer workflows for better operational efficiency.
  • Provided technical and functional support to dealers through chat and email communication channels.
  • Resolved customer-reported issues related to DMS functionality, user access, and platform performance within SLA timelines.
  • Collaborated with internal and Engineering teams to troubleshoot, analyze, and resolve dealer concerns effectively.

Representative Operations

Starteck Technologies (Flipkart)
06.2024 - 02.2025
  • Worked as a Seller support and helping sellers to publish their product within Flipkart.
  • Streamlined project workflows, enhancing overall efficiency.
  • Collaborating with multiple teams to address the issue with the given SLA and provide the realtime updates to the Sellers.

Support Associate

Concentrix India Pvt Ltd
06.2022 - 11.2023
  • Helping customer to troubleshoot software and hardware issues.
  • Worked as L1 support, acknowledging the issue and transfer it to the respective team for further investigation.
  • Responsible for providing realtime updated within SLA.

Education

Master of Business Administration - Marketing and Human Resources

Bangalore University
Vijayanagar

Bachelor of Business Administration - Business strategies and Time Management

Bangalore University
Vijayanagar

Skills

  • Problem Solving skills
  • Process Optimization
  • Troubleshooting skills
  • Communication
  • MS Office
  • Basics of API's
  • Active Directory
  • Ability to quickly learn new technology
  • Basics of SQL (Learner)
  • Strong organizational and time managements
  • DMS
  • Eye for detail

Languages

  • English
  • Hindi
  • Kannada

Hobbies and Interests

  • Playing cricket
  • Music

Personal Information

  • Gender: Male
  • Marital Status: Single

Languages

Hindi
Native
Native
English
Advanced (C1)
C1
kannada
Advanced (C1)
C1
Urdu
Advanced (C1)
C1

Timeline

Associate Customer Support Engineer

Tekion Corporation Ltd
02.2025 - Current

Representative Operations

Starteck Technologies (Flipkart)
06.2024 - 02.2025

Support Associate

Concentrix India Pvt Ltd
06.2022 - 11.2023

Master of Business Administration - Marketing and Human Resources

Bangalore University

Bachelor of Business Administration - Business strategies and Time Management

Bangalore University

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