Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Phonenumbers
Personal Information
Languages
Timeline
Generic
Sanjita Swain

Sanjita Swain

Jagatsinghpur

Summary

Results-driven Associate Customer Support Engineer with expertise in UNIX, SHELL SCRIPTING, and AWS, dedicated to enhancing service efficiency. Achievements include automating support processes that elevated customer satisfaction and conducting root cause analysis to resolve recurring issues. Proficient in JIRA and technical troubleshooting, consistently ensuring SLA compliance while pioneering innovative solutions. Career aspirations focus on leveraging technical skills to further optimize customer support operations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Associate Customer Support Engineer

Tech Mahindra
Bhubaneswar
04.2024 - 10.2024
  • Ensured compliance with service level agreements (SLAs) and customer support policies.
  • Oversaw daily performance of computer systems.
  • Responded promptly to urgent requests from high priority clients.
  • Developed scripts to automate customer support processes.
  • Provided technical support and troubleshooting assistance to customers via ticketing tool (JIRA).
  • Performed root cause analysis on recurring issues to prevent future occurrences.
  • Documented customer interactions, troubleshooting steps, and resolutions in the ticketing system.
  • Maintained a knowledge base of known issues and resolutions.
  • Identified trends in customer inquiries and proposed solutions for improvement.
  • Managed and monitored customer support tickets, ensuring timely resolution and follow-up.

Education

Bsc B.Ed -

Sudhacollege Nagarjun University
Giddalur
01.2019

B.sc -

SVM(Auto) College
Jagatsinghpur
01.2015

I.sc -

SVM Junior College
Jagatsinghpur
01.2012

Matriculation -

Saraswati Shisu Vidya Mandir
Jagatsinghpur
01.2009

Skills

  • UNIX
  • SHELL SCRIPTING
  • AWS
  • JIRA
  • CONFLUENCE

Certification

This is to certify that all the above statements are true to the best of my knowledge.

Languages

  • English
  • Hindi
  • Oriya

Hobbies and Interests

  • Teaching
  • Reading Technical Blogs
  • Singing
  • Dancing

Phonenumbers

  • 7205996063

Personal Information

  • Father's Name: Jatadhari Swain
  • Mother's Name: Susama Swain
  • Blood Group: B +ve
  • Date of Birth: 06/25/94
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Unmarried
  • Religion: Hindu

Languages

ODIA
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Associate Customer Support Engineer

Tech Mahindra
04.2024 - 10.2024

Bsc B.Ed -

Sudhacollege Nagarjun University

B.sc -

SVM(Auto) College

I.sc -

SVM Junior College

Matriculation -

Saraswati Shisu Vidya Mandir

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Sanjita Swain