Khohul Kumar Ganesan
Virudhunagar
Summary
Strategic and technically adept IT professional with a comprehensive background in support engineering, software development, and quality assurance. Currently supporting global enterprise clients at Fivetran, leveraging deep expertise in cloud data integration, database management systems, and troubleshooting complex connectivity issues. Previous roles at Informatica and Amazon have honed advanced problem-solving abilities and refined customer-facing communication skills. Adept at leading cross-functional collaboration to deliver scalable, efficient, and user-centric solutions in high-impact environments.
Overview
3
3
years of professional experience
Work History
Associate Customer Support Engineer
Fivetran
05.2024 - Current
- Resolve advanced technical issues related to database connectors in cloud data integration environments.
- Deliver comprehensive end-to-end troubleshooting for various connectivity methods, including SSH, VPN tunnels, and private networking, ensuring secure and reliable data integration.
- Maintained connector integrations and contributed to multiple projects by utilizing API integrations to automate workflows and system behaviors.
- Deliver timely resolutions, maintaining high service-level standards for global enterprise clients.
Associate Software Engineer
Informatica (Contract)
08.2022 - 04.2024
- Supported mission-critical iPaaS (Integration Platform as a Service) systems used by Fortune 500 companies.
- Diagnosed and resolved large-scale data pipeline outages, ensuring data flow continuity.
- Partnered with R&D teams to design and implement new connector features in response to user requirements.
- Contributed to the timely release of multiple product updates and platform enhancements and have worked on perfectly documenting.
Associate - Quality Services
Amazon
02.2022 - 07.2022
- Executed comprehensive testing cycles, including daily sanity checks and full regression suites across Amazon device applications.
- Identified and documented bugs, collaborating with Software Development Engineers (SDEs) and Quality Assurance Engineers (QAEs) to streamline resolution.
- Maintained test case integrity and supported continuous improvement of testing protocols.
- Developed strong communication and organizational skills through working on group projects.
Education
Bachelor of Technology (B.Tech.) - Information Technology
Sri Krishna College of Engineering And Technology.
Coimbatore, Tamil Nadu12.2020
Skills
- REST APIs
- SSO
- Cloud Computing
- Root Cause Analysis
- DBMS
- Networking
- Customer-focused
- AI Proficiency
- Root Cause Analysis
- Time Management
Languages
Tamil
Advanced (C1)
English
Bilingual or Proficient (C2)
Timeline
Associate Customer Support Engineer
Fivetran
05.2024 - Current
Associate Software Engineer
Informatica (Contract)
08.2022 - 04.2024
Associate - Quality Services
Amazon
02.2022 - 07.2022
Bachelor of Technology (B.Tech.) - Information Technology
Sri Krishna College of Engineering And Technology.
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