Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

J. TAZEEN BEGUM

CHENNAI

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Overview

2
2
years of professional experience

Work History

Associate Customer Support Engineer

Tech Mahindra
Chennai
11.2022 - Current
  • Provided technical support to customers via phone and email.
  • Resolved customer complaints quickly and efficiently.
  • Investigated reported issues from customers and worked with internal teams to solve them.
  • EFRM-enterprise fraud risk management( transaction conformation call for ATM, pos, ecommerce transaction we called to the customer and confirm that on that date and timing transaction is done by customer end or not) .
  • Hotlisting- if customer lost his card or damage or fraud transaction happen means we will block the card and give the reference number.
  • Escalation- if customer need to raise a complaint we will take complaint behave of customer.
  • Loan: we can provide product related information and take the request and give the lead id.

CUSTOMER CARE EXECUTIVE RELATIONSHIP

AUTOSENSE PRIVATE LIMITED
Chennai
10.2021 - 10.2022
  • Process Name: RSA( Road side assistance)
  • We are providing services for the breakdown vehicles for OEM&INSURANCE clients.
  • Handling Customer Relationship by providing service to the customers
  • Maintaining both L1(inbound)&L2(outbound) till closure.
  • L1 attending calls& registering case by getting customer vehicle details.
  • Registration will be done on the basis of warranty. Warranty customer will get service for free & non warranty vehicles will get paid service.
  • L2- Assigning case to executives& maintaining follow up
  • Closure will be done by getting KM and confirmation from the customers

Education

Bachelor of Science - Computer Science

MOHAMMED SATHAK COLLEGE OF ARTS AND SCIENCE
Chennai, TamilNadu , India
07.2021

HSC - Biology

DHANALAKSHMI HR SEC SCHOOL
Chennai, Tamilnadu, India
05.2018

SSLC -

DHANALAKSHMI HR SEC SCHOOL
Chennai , TamilNadu , India
05.2016

Skills

  • Customer Support
  • C& C
  • EXCEL
  • Customer Assistance and Support
  • Documentation and Reporting
  • Service Desk Support

Personal Information

  • Father's Name: K. Jaffer hussain
  • Date of Birth: 05/23/01
  • Nationality: Indian
  • Marital Status: Single

Languages

Tamil
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Timeline

Associate Customer Support Engineer

Tech Mahindra
11.2022 - Current

CUSTOMER CARE EXECUTIVE RELATIONSHIP

AUTOSENSE PRIVATE LIMITED
10.2021 - 10.2022

Bachelor of Science - Computer Science

MOHAMMED SATHAK COLLEGE OF ARTS AND SCIENCE

HSC - Biology

DHANALAKSHMI HR SEC SCHOOL

SSLC -

DHANALAKSHMI HR SEC SCHOOL

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J. TAZEEN BEGUM