Kachet Saint Pierre
Fort Wayne
Summary
Dedicated Associate Account Manager with a solid background in customer service and insurance practices. Known for attention to detail and adaptability in managing client interactions, driving policy renewals, and educating clients on coverage options.
Overview
8
8
years of professional experience
Work History
Associate Account Manager
Hub International Insurance/AVMA PLIT
Fort Wayne, IN
09.2025 - Current
- Assisted clients in understanding insurance policy options and coverage details.
- Processed policy applications and managed documentation efficiently.
- Utilized CRM software for tracking client interactions and follow-ups.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Insurance Producer
State Farm
Fort Wayne, IN
03.2025 - 09.2025
- Utilized CRM software to manage client information and track interactions systematically.
- Provided coverage option information to assist clients in protecting assets.
- Managed client inquiries, providing timely support and resolving issues efficiently.
- Adapted quickly to new systems and procedures, contributing to team success in service execution.
Service/GM Team Lead
Meijer
Fort Wayne, IN
04.2023 - 01.2025
- Directed daily operations, ensuring optimal store performance and customer satisfaction.
- Streamlined inventory management processes, reducing excess stock and improving turnover rates.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Coordinated staff schedules, optimizing resource allocation for peak performance.
- Conducted performance evaluations, providing feedback for employee development and growth.
Lead Store Associate
Aldi
Fort Wayne, IN
07.2018 - 04.2023
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored new associates on product knowledge and customer service techniques.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction.
Education
Certificate of Technical Studies - Certified Nursing Aide
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Continental Academy
Coral Gables, FL08.2001
Skills
- CRM software proficiency
- Customer service
- Insurance practices
- Customer focus
- Attention to detail
Timeline
Associate Account Manager
Hub International Insurance/AVMA PLIT
09.2025 - Current
Insurance Producer
State Farm
03.2025 - 09.2025
Service/GM Team Lead
Meijer
04.2023 - 01.2025
Lead Store Associate
Aldi
07.2018 - 04.2023
Certificate of Technical Studies - Certified Nursing Aide
Ivy Tech Community College of Indiana
High School Diploma -
Continental Academy
P&C Licensed/Life and Health Licensed
Licensed in Indiana (2025)