Kafayat Oke
Plainfield
Summary
Certified IT professional with over 3 years of hands-on experience in IT support, network administration, system maintenance, and infrastructure management. Skilled in troubleshooting, system upgrades, virtualization, and network security. Proven track record in improving IT system performance and providing exceptional customer service. Capable of managing critical IT projects and working with a range of technologies such as HTML5, VMware, PowerShell, and Active Directory. Adept at resolving technical issues, implementing best practices, and ensuring seamless operations in both healthcare and corporate environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Repre
Asurion
07.2024 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Assists Customers in products/ device activation and setup.
- Identify hardware and software update solutions for devices and products.
- performs any other support functions as needed by the IT team from time to time.
IT Support Associate
Northwest Healthcare
02.2022 - 07.2024
- Provide comprehensive IT support for healthcare systems, including installation, configuration, and troubleshooting of healthcare software and EHR (Electronic Health Records) systems
- Manage and maintain network infrastructure, ensuring optimal uptime and performance for all users
- Troubleshoot hardware and software issues in healthcare devices, ensuring minimal downtime for medical staff
- Monitor network security, implement security protocols, and perform regular system updates and patches
- Assist with the integration and configuration of new IT equipment, including servers and workstations
- Provide technical support for end-users, ensuring efficient problem resolution and high levels of customer satisfaction
IT Support Admin / IT Support Associate
Profile Intelligence
11.2021 - 04.2023
- Installed and upgraded software across the company’s network, ensuring compatibility and security compliance
- Provided technical support to non-technical staff, troubleshooting issues related to hardware, software, and networking
- Maintained and monitored internal IT systems, including file servers, network configurations, and backup procedures
- Configured and deployed new PCs, laptops, and mobile devices for staff, ensuring proper setup and security
- Conducted bi-weekly system performance checks and software updates to ensure system safety and reliability
- Assisted with IT project management, including the planning, implementation, and execution of new systems and processes
IT Support / Office Admin
American Red Cross
12.2018 - 01.2020
- Company Overview: Volunteer organization providing emergency assistance, disaster relief, and education
- Provided IT support for staff and volunteers, including troubleshooting hardware and software issues
- Configured and maintained disaster recovery solutions, ensuring data integrity during crisis situations
- Led IT initiatives to improve office workflow and disaster relief operations by implementing effective software tools
- Conducted routine system maintenance, including virus scanning, software updates, and hardware diagnostics
- Collaborated with cross-functional teams to ensure IT readiness during disaster response efforts
- Volunteer organization providing emergency assistance, disaster relief, and education
Education
Bachelors of Science - Educational Management
Tai Solarin University of Education
01.2014
Technical Diploma - Information Technology Security Administrator
My Computer Career - Online
11.2023
Skills
- IT Support & Troubleshooting
- Networking & Network Administration
- System Administration
- Virtualization & Cloud
- Security & Risk Management
- Scripting & Automation
- Database Management
- IT Infrastructure
- Operating Systems & Platforms
- Support Tools
- Customer Service & Communication
- Project Management
- Collaboration Tools
Certification
- CompTIA A+
- Microsoft Azure Fundamentals, in progress
- Technical Diploma: Information Technology Security Administrator, 11/01/23
Timeline
Technical Support Repre
Asurion
07.2024 - Current
IT Support Associate
Northwest Healthcare
02.2022 - 07.2024
IT Support Admin / IT Support Associate
Profile Intelligence
11.2021 - 04.2023
IT Support / Office Admin
American Red Cross
12.2018 - 01.2020
Technical Diploma - Information Technology Security Administrator
My Computer Career - Online
Bachelors of Science - Educational Management
Tai Solarin University of Education
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