Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
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Kailash  Adhalkar

Kailash Adhalkar

Mumbai

Summary

Highly-motivated employee with analytical mind and an eye for details. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification

Work History

Information Process Enabler

Tata Consultancy Services
Mumbai
06.2016 - Current
  • Handled cash logistics complaints from customer's and provided communication and detail oriented solutions.
  • Did distribution and reconciliation of Lodging Expenses for huge group of overseas employees and saved lot of money through catching duplicate and manipulated invoices.
  • Did detail analysis of second level quality check of duplicate vendor invoices for one of the top organisations in aviation industry and saved millions of dollers.

Senior Technical Support Officer

Convergys India Services. Ltd.
Thane
02.2011 - 05.2016
  • Helped Australian Customers to fix their home phone and internet related issues.
  • Provided approval to contracted customers based on payment history and other details for new iPhones and iPad.
  • Resolved customer inquiries through effective communication and active listening.
  • Managed customer complaints and escalated issues to appropriate departments.

Customer Interaction Executive

RELIANCE BPO
Mumbai
04.2010 - 02.2011
  • Answered Indian customers call's and helped them to fix their wireless data card's billing and connection issue's.

Sole Proprietor

Dulhan Cosmetics
Nashik
09.2000 - 12.2009
  • Ran a cosmetic and imitation jewellery shop on rent and did buying and selling products over the counter.
  • Ran a distributor ship of cosmetics for beauticians in maharashtra specialized in facial kits and hair oil.

Education

Pethe Highschool
Nashik

Skills

  • Analytical Mind
  • An eye for details

Languages

Marathi
First Language
Hindi
Intermediate (B1)
B1
English
Intermediate (B1)
B1

Certification

  • English Typing 50 WPM.

Accomplishments

  • Won twice Best of The Best contest at Convergys.

Timeline

Information Process Enabler

Tata Consultancy Services
06.2016 - Current

Senior Technical Support Officer

Convergys India Services. Ltd.
02.2011 - 05.2016

Customer Interaction Executive

RELIANCE BPO
04.2010 - 02.2011

Sole Proprietor

Dulhan Cosmetics
09.2000 - 12.2009

Pethe Highschool
Kailash Adhalkar