Kailash Adhalkar
Mumbai
Summary
Highly-motivated employee with analytical mind and an eye for details. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification
Work History
Information Process Enabler
Tata Consultancy Services
Mumbai
06.2016 - Current
- Handled cash logistics complaints from customer's and provided communication and detail oriented solutions.
- Did distribution and reconciliation of Lodging Expenses for huge group of overseas employees and saved lot of money through catching duplicate and manipulated invoices.
- Did detail analysis of second level quality check of duplicate vendor invoices for one of the top organisations in aviation industry and saved millions of dollers.
Senior Technical Support Officer
Convergys India Services. Ltd.
Thane
02.2011 - 05.2016
- Helped Australian Customers to fix their home phone and internet related issues.
- Provided approval to contracted customers based on payment history and other details for new iPhones and iPad.
- Resolved customer inquiries through effective communication and active listening.
- Managed customer complaints and escalated issues to appropriate departments.
Customer Interaction Executive
RELIANCE BPO
Mumbai
04.2010 - 02.2011
- Answered Indian customers call's and helped them to fix their wireless data card's billing and connection issue's.
Sole Proprietor
Dulhan Cosmetics
Nashik
09.2000 - 12.2009
- Ran a cosmetic and imitation jewellery shop on rent and did buying and selling products over the counter.
- Ran a distributor ship of cosmetics for beauticians in maharashtra specialized in facial kits and hair oil.
Education
Pethe Highschool
Nashik Skills
- Analytical Mind
- An eye for details
Languages
Marathi
First Language
Hindi
Intermediate (B1)
B1
English
Intermediate (B1)
B1
Certification
- English Typing 50 WPM.
Accomplishments
- Won twice Best of The Best contest at Convergys.
Timeline
Information Process Enabler
Tata Consultancy Services
06.2016 - Current
Senior Technical Support Officer
Convergys India Services. Ltd.
02.2011 - 05.2016
Customer Interaction Executive
RELIANCE BPO
04.2010 - 02.2011
Sole Proprietor
Dulhan Cosmetics
09.2000 - 12.2009
Pethe Highschool
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