Kailash Brijlal Purswani
Mumbai
Summary
Dynamic leader with extensive experience in flight and cargo operations. Skilled in team performance enhancement and customer relations, fostering a culture of continuous improvement and operational excellence. Committed to achieving compliance and optimizing processes.
Overview
23
23
years of professional experience
5
5
Certifications
Work History
Manager Flight and Cargo Operations
Fedex Express Corporation
Mumbai
01.2023 - Current
- Managed daily operations, ensuring timely package delivery and enhancing customer satisfaction.
- Supervised team performance, upholding high service quality standards and fostering a positive work environment.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained new employees on operational procedures and safety protocols.
- Resolved customer inquiries and issues, strengthening customer relations and promoting loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Ensured compliance with industry regulations and company policies.
Manager Import
Fedex Express Corporation
Mumbai
01.2020 - 12.2022
- Managed import documentation and compliance for international shipments.
- Coordinated with customs officials, ensuring timely clearance of goods to prevent shipment delays.
- Managed shipment coordination from country of origin to final destination, optimizing logistics and tracking processes.
- Led continuous performance improvements in import functions, enhancing compliance and operational metrics.
- Collaborated with cross-functional teams to enhance supply chain efficiency.
- Trained staff on import procedures and regulatory requirements.
Manager Clearance Operations
Fedex Express Corporation
Mumbai
03.2017 - 12.2019
- Led a team of 45 employees, ensuring high productivity and excellent customer service.
- Delegated work to staff while setting clear priorities and goals to achieve operational objectives.
- Collaborated with cross-functional teams to streamline workflow processes, enhancing coordination and efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized team activities to foster camaraderie and improve workplace culture.
- Resolved customer inquiries and issues related to service delivery efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager Security and Control room
Fedex Express Corporation
Mumbai
02.2012 - 02.2017
- Ensured compliance with laws, regulations, and industry standards to mitigate risks.
- Oversaw team performance, reinforcing adherence to safety protocols to maintain a secure environment.
- Led regular staff meetings to discuss progress and identify improvement areas, fostering open communication.
- Conducted training sessions for employees on various job positions to ensure adequate role coverage.
Team Leader Ramp and Cargo Operations
Fedex Express Corporation
Mumbai
12.2007 - 01.2012
- Led daily operations to ensure timely package delivery and customer satisfaction.
- Coordinated team schedules to enhance workflow and align resource allocation with operational demands.
- Delegated daily tasks to team members, prioritizing assignments to maximize team output.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Conducted regular team meetings to discuss goals, challenges, and solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Resolved customer inquiries promptly, maintaining high service standards.
- Ensured compliance with legal and regulatory requirements in all team activities.
Advanced Ramp Agent
Fedex Express Corporation
Mumbai
12.2002 - 11.2007
- Loaded and unloaded cargo from aircraft and ground vehicles.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Operated ground support equipment safely and efficiently.
- Conducted pre-flight inspections on equipment and vehicles.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Monitored baggage and cargo for irregularities and reported findings to prevent issues.
- Adhered to safety protocols and regulations consistently.
- Communicated with team members to streamline operations.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
Education
Bachelor of Commerce - Commerce
Rizvi College
Mumbai04-1993
Skills
- Operations management
- Supply chain coordination
- Process optimization
- Compliance enforcement
- Documentation management
- Team leadership
- Customer relations
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Certification
Ramp Basic Certification.
Accomplishments
Bravo Zulu Award for the TSA audit conducted on August 8, 2015.
Timeline
Manager Flight and Cargo Operations
Fedex Express Corporation
01.2023 - Current
Manager Import
Fedex Express Corporation
01.2020 - 12.2022
Manager Clearance Operations
Fedex Express Corporation
03.2017 - 12.2019
Manager Security and Control room
Fedex Express Corporation
02.2012 - 02.2017
Team Leader Ramp and Cargo Operations
Fedex Express Corporation
12.2007 - 01.2012
Advanced Ramp Agent
Fedex Express Corporation
12.2002 - 11.2007
Bachelor of Commerce - Commerce
Rizvi College