KAILASH UDHAYA SURAJ S
CHENNAI
Summary
Dedicated Senior Customer Support Service Executive with 3 Years of experience in Logistics and delivering exceptional assistance to clients. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction. Proven track record of maintaining high service standards and building strong customer relationships. Effective communicator and problem solver, adept at collaborating with cross-functional teams to achieve organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Immigration Consultant
Instant Viza Immigration
08.2023 - 07.2024
- Communicating with clients and understanding their immigration requirements
- Helping clients in gathering and submitting the required documents
- Reviewing the submitted documents
- Keeping up-to-date with the industry changes and any alterations to the immigration laws
- Ensuring safe transportation and handling of pets, if any
- Advising clients on medical checkups and any other procedures required
- Assisting clients in finding appropriate courier facilities or with any other shipping requirements
- Maintaining an accurate record and invoices for the services provided
- Submitting documents to the respective authorities on behalf of clients
- Keeping clients up-to-date with their immigration status and communicating any foreseeable delays
Customer Support Service Engineer
DTDC EXPRESS LIMITED
09.2022 - 08.2023
- Ordered assigned tasks for execution and tracking purposes.
- Identified service issues and contributed ideas to improve quality-of-service levels.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Forwarding unresolved queries to branch manager.
- For damage courier based on risk coverage moved to claim process until the query resolved.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
Technical Recruiter
VY SYSTEM PVT LTD
03.2022 - 08.2022
- Attracted top candidates using social media networking like LinkedIn, Indeed etc.
- Expertly negotiated salary requirements and finalised arrangements between client and candidate.
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
- Advertised job vacancies through online platforms.
- Prepared CVs and correspondence to forward to clients regarding suitable candidates.
- Informed candidates about interview results and made job offers to successful interviewees.
- Briefed candidates about responsibilities, salary and job benefits.
- Requested and contacted candidate references to help hire right people for jobs.
Customer Relationship Executive
AUTOSENSE PVT LTD
04.2021 - 03.2022
- Sale the Membership card for the customer based on fleet size of vehicle. Feedback survey will be taken from Ashok Leyland service outlet.
- Call the valuable customer to inform the current offer for the respective cars.
- For damage vehicle based on insurance we move to the claim process and do followup until customer satisfaction.
- Sale the Membership card for the customer based on fleet size of vehicle.
Education
Bachelor of Engineering - ELECTRONIC AND COMMUNICATION
JAWAHAR ENGINEERING COLLEGE
CHENNAI, INDIA11.2020
Higher Secondary School Certificate - SCIENCE GROUP
SEVENTH DAY ADVENTIST MAT HR SEC SCHOOL
VELLORE, INDIA05.2016
Secondary School Leaving Certificate - SCIENCE GROUP
SEVENTH DAY ADVENTIST MAT HR SEC SCHOOL
VELLORE, INDIA03.2014
Skills
- Support ticket management
- Operational support
- Refund processing
- Mail management
- Complaint resolution
- Warehousing functions
- POS systems expert
- CRM
- Immigration consultant
- Documents verifications
- Clients Follow-up
- Immigration specialist
Languages
Tamil
Native
English
Upper intermediate
B2
Certification
- Participated in a workshop on ETHICAL HACKING at e'SAC, Chennai.
- Participated in a workshop on ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING at MNM Jain Eng College, Chennai.
- Attend a workshop on Innovative trends in the design of Electronic Systems,
- Undergone an Internship in SLN Technologies.
Timeline
Immigration Consultant
Instant Viza Immigration
08.2023 - 07.2024
Customer Support Service Engineer
DTDC EXPRESS LIMITED
09.2022 - 08.2023
Technical Recruiter
VY SYSTEM PVT LTD
03.2022 - 08.2022
Customer Relationship Executive
AUTOSENSE PVT LTD
04.2021 - 03.2022
Bachelor of Engineering - ELECTRONIC AND COMMUNICATION
JAWAHAR ENGINEERING COLLEGE
Higher Secondary School Certificate - SCIENCE GROUP
SEVENTH DAY ADVENTIST MAT HR SEC SCHOOL
Secondary School Leaving Certificate - SCIENCE GROUP
SEVENTH DAY ADVENTIST MAT HR SEC SCHOOL
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