Kailesh Patel
Deputy Manager
Dombivali, Thane
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. Hardworking and passionate job seeker with strong organizational skills eager to secure position And seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
Work History
Office Clerk
Armed Forces Medical College (AFMC)
Pune
06.2013 - 06.2014
- Maintained and updated office records, both digital and physical.
- Pulled documentation and organized files for review.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Account Assistant
Pashankar Pvt Ltd
Pune
10.2014 - 05.2015
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Used advanced software to prepare documents, reports, and presentations.
- Entered customer order details into system, accepted payments and updated accounts.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Maintained inventory of office supplies and placed orders.
Customer Service Representative
Eureka Pvt Ltd.
THANE
12.2015 - 01.2019
- Contact customers via telephone to verify data of customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
Relationship Manager
Axis Bank
Thane
03.2019 - 05.2021
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Deputy Manager
Kotak Mahindra Bank
Thane
05.2021 - 06.2022
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
Deputy Manager
Yes Bank
Thane
06.2022 - 06.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing NRI clients.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicate regularly with NRI clients to understand needs, evaluate current product use and cross-sell new products.
- Maintain and increase book size and knowledge on banking products and distribution to provide optimal service support to NRI clients.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
Education
B.Com -
Pune University
Pune 03.2010 - 02.2013
H. S. C -
H. V. Desai
Pune 03.2008 - 02.2010
S. S. C -
S. M. Choksey High School
Pune 02.1998 - 03.2008
Skills
Expertise in sales
Timeline
Deputy Manager
Yes Bank
06.2022 - 06.2023
Deputy Manager
Kotak Mahindra Bank
05.2021 - 06.2022
Relationship Manager
Axis Bank
03.2019 - 05.2021
Customer Service Representative
Eureka Pvt Ltd.
12.2015 - 01.2019
Account Assistant
Pashankar Pvt Ltd
10.2014 - 05.2015
Office Clerk
Armed Forces Medical College (AFMC)
06.2013 - 06.2014
B.Com -
Pune University
03.2010 - 02.2013
H. S. C -
H. V. Desai
03.2008 - 02.2010
S. S. C -
S. M. Choksey High School
02.1998 - 03.2008
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