Kajal Arora
Summary
Lead Business Analyst with 10+ years of experience in Insurance (P&C & Health), specializing in claims, risk, compliance, and data-driven process transformation. Proven expertise in requirements gathering, stakeholder management, UAT coordination, and business process optimization.
Strong exposure to insurance lifecycle processes including claims, underwriting collaboration, and reporting, with hands-on experience in automation (Power BI, Power Automate).
Known for translating complex business needs into clear functional requirements, dashboards, and actionable insights.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Domain Trainee
Genpact
11.2019 - Current
- Acted as a Business Analyst for compliance and claims transformation initiatives, working with cross-functional stakeholders.
- Led requirement gathering sessions, documenting BRDs, process flows, and functional requirements.
- Translated complex compliance and claims processes into clear business requirements and automation workflows.
- Collaborated with business and IT teams to design data-driven solutions and dashboards (Power BI).
- Supported UAT planning, defect tracking, and validation to ensure successful implementation.
- Conducted data analysis and fraud detection, identifying patterns and improving risk controls.
- Designed executive dashboards and reporting frameworks to support leadership decision-making.
- Drove process improvement initiatives across APAC, improving efficiency using Lean Six Sigma methodologies.
- Worked closely with stakeholders across operations, compliance, and analytics teams.
- Supported team in executing daily operational tasks and meeting project deadlines.
Senior Claim Representative
Optum Global Solution
07.2014 - 09.2018
- Managed end-to-end claims lifecycle, ensuring accuracy, compliance, and SLA adherence.
- Collaborated with stakeholders to identify process gaps and recommend improvements.
- Led a team of 10–12 members, providing mentorship, quality control, and performance tracking.
- Conducted claims analysis, risk identification, and fraud detection reviews.
- Supported process transition and change management initiatives.
- Generated operational reports and insights for leadership decision-making.
Education
MBA -
Swami Subharti University
B.com -
Manav Bharti University
High School -
Saai Memorial School
DelhiSkills
- Power BI & Power Automate
- MS Excel
- Dashboard Creation & Leadership Reporting
- Claims Management (Health, P&C)
- Process Optimization & Lean Six Sigma
- Client & Stakeholder Communication
- Operations Management
- Communication skills
- Leadership and Mentoring
- Compliance & Quality Control
- Risk Management & Compliance Audits
- Problem solving
- Communication
- Flexibility
- Adaptability
Certification
- Certification in AIC 30 from the The Institutes
- Certification in The Insurance Essentials from The Institutes
- Lean and Six Sigma Certified from Genpact
Personal Details
- Name: Kajal Arora
- Date of Birth: 27th April 1993
- Marital Status: Married
- Place: Gurgaon
Projects
Developed multiple Automation Macros to reduce manual task which impacted in Time saving and increase in efficiency.
Personal Information
Timeline
Domain Trainee
Genpact
11.2019 - Current
Senior Claim Representative
Optum Global Solution
07.2014 - 09.2018
MBA -
Swami Subharti University
B.com -
Manav Bharti University
High School -
Saai Memorial School