Rakesh Adiga

• As an agile coach, onboarded multiple programs to Eurofins Agile Ways of Working
• Helped multiple LIMS teams to start from scratch and adopt Scrum methodology, hand holding till teams mature into agile adoption. Playing role of scrum master till the time scrum master picks up the role
• Coaching teams on Scrum, Kanban, and Lean principles.
• Implementing IT Solutions organization wide KPI Reporting using Azure DevOps as source and Power BI as reporting tool for close to 50 programs. KPI' include Product Development and Operations
• Trained more than 1000 FTE on Product Management, Scrum, Agile WoW, Kanban, Lean Fundamentals and many more topics
• Close coordination with program heads, engineering managers and teams on a day to day basis in ensuring Eurfins QMS is followed by the programs.

I joined BookMyShow with clear mandate to build agile teams from scratch in Bangalore and scale agile adoption throughout engineering and product teams.

Additional Responsibility - People Management of 100+ FTEs of 2 verticals contributing to 30% of organization's revenues.

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Accomplishments & Initiatives

• Built the entire Agile Practice in BookMyShow in Bangalore acting as coach for two verticals.
• Initiated Business Agility within the organization and initiated agile adoption in Customer Support, Finance, Design Ops, Marketing Ops verticals.
• 100% Agile & Scrum adoption across Engineering & Product teams within 18 months of joining.
• Created Organization Metrics like Lead and Lag indicators, Feature metrics and Product value delivery mapping.
• Developed Open Communication, Open Feedback, Customer delivery focused culture.
• Created a hybrid Product Development methodology using Spotify Model & Essential SAFe to cater the organizational vision.
• Trained more than 500+ Engineers and Product Managers on Agile basics and every quarter session for entire organization on Agile Principles and Values, Lean Agile and Catalyst Leadership.
• Changed team structure based on Spotify Model
• Initiated Quarterly Planning (PI Planning) for entire organization
• Introduced Scrum of Scrum across Tribes & Shift Left implementation.
• Built an entire new video knowledge repository of BMS using Vimeo & Confluence (100+ Videos + 300+ Pages)

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Challenges Solved

• Imbibing the growth mindset and outcome mindset and customer empathy culture.
• Creating Servant Leaders and stop culture of competition within teams
• Created a light weight agile process for Lean Product development
• No single roadmap and Coordination among Tribes - Resolved using PI Planning, N+1, N+2 dashboards.
• Innovative Retrospectives and Lean Coffees to identify problems & gaps.
• Weekly Connect with Coach to train Technology Owners adopt deeper Agile and Scrum values, identify gaps, find potential change agents.
• Too many boards & teams to manage - Merged BAU teams into Squads
• No Transparency to management - Created numerous dashboards to track everything from Quality, Scrum Activities, Tech Support Issues, Product Features Pipelines, Quarterly Product Roadmaps.
• Quality Issues - Higher number of Defects and Production issues - reduced by 30% using Shift Left and BDD.

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Stumbling Blocks

• Unable to onboard all business teams to idea of following PI Planning and implementing Lean or agile in their day to day work.
• Resistance from middle management and information hoard, unable to bring transparency to stakeholders.
• Not honoring delivery timelines and working in silos both from Product and Engg side, encapsulating transparency.
• Usage of resource utilization and other old metrics at higher program and management level.
• Unable to completely eliminate Release Planning and not having a fully functional CI-CD pipeline.

Client - Swiss Re

Marine, Aircraft, P&C Insurance

AINS 21, AINS 22, Guidewire Claims & Underwriting Expert Certifications

Roles - Senior Business Analyst

• Worked as Business Analyst for workflow based new toolkits in Claims and Underwriting as well as Policy issuing products.
• Coordination with various stakeholders, vendor managers, Onsite leads for getting requirements and documentation & tracking.
• Attend Sprint Planning and Daily Stand ups to see if there are any gaps and doing testing in sprint reviews.
• Release Planning and UAT preparation and hosting UAT sessions for every release, UAT bug tracking and solution clarifications, UAT Signoff meetings, Prepare Release Notes documentation
• User manual and release notes preparation, data migration responsibility.
• Release planning with Product Owner, Technical Architect, Technical manger, Onsite Manger, Client SME and Client Business Analyst

Other Activities

• Started of the Agile CoP and scaled from less than 10 members to more than 100 in 3 years. Every week used to host 1 talk on agile topic continuously for 2 years.
• Trained more than 750+ employees (Onsite & Offshore ) on Basics of Scrum and Agile Methodology of various divisions as an initiative by Agile CoP.

• Programming - Healthcare Product - Medical Image Processing
• Worked on Cancer Detection & Imaging Base Platforms, which are used for building AX, CT, Mammo applications by Siemens Healthcare Business Units.
• Programming Langauges - C#, C++, MFC, & Dicom