Kajal Garg
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Senior Central Services Consultant
Indicia Worldwide
11.2019 - Current
- Lead and mentor a team of 4 members, providing guidance and support to achieve team goals
- Conduct regular performance evaluations and provide constructive feedback
- Ensure robust compliance in procurement activities
- Process invoices end to end with over 95% accuracy
- Identify discrepancies in submitted documents for invoice processing, such as missing PO numbers or PO copies
- Approve invoices and finalize orders post-rectification of errors
- Manage relationships with four main high-value clients
- Communicate with clients to resolve issues
- Cultivate and maintain positive relationships with vendors and suppliers
- Coordinate with suppliers to invoice delivered orders
- Act as the single point of contact for IT issues within the team and prepare monthly reports
- Lead the End-to-End UNIMART Process in line with business requirements
- Manage complex projects and handle client escalations, maintaining a detailed tracking system
- Follow up with suppliers for Proof of Delivery (POD) and ensure compliance checks (3000 PODs managed)
- Train and develop new team members
- Deliver monthly presentations to stakeholders
- Generate daily, weekly, and monthly reports on order status
- Manage orders related to EMEA and fulfill internal and external audit requirements
- Prepare monthly Employee Appreciation presentations
- Resolve buyer and team member queries to ensure operational smoothness
- Supervise the Taskforce Team to close aging orders, achieving 80% of set targets.
Quality Analyst
Secur Credentials Private Limited
11.2018 - 08.2019
- Conducting comprehensive background screenings for new hires, verifying the authenticity of candidate-provided evidence with 100% accuracy, and generating 100 quality reports weekly with 95% accuracy
- Utilized the company's tools like I-verify and Snow tool to deliver reports to key clients for hiring decisions
- Provided support to reporters in their daily tasks, maintained master logs, and managed process checklists to ensure adherence to quality standards.
- Analyzed quality and performance data to support operational decision-making.
Freelance Executive
School Guru EduServe Private Ltd
09.2017 - 10.2018
- Led content creation for students across five universities, overseeing a team of five freelancers
- Responsibilities included task assignment, quality assurance, and addressing queries
- Spearheaded faculty recruitment for content development and coordinated video lecture schedules via multiple job portals
- Managed compilation of textual materials, delegated tasks to faculty, and ensured quality standards were met
- Handled procurement processes including purchase orders and agreements, as well as invoice processing for freelancers and faculty
- Recognized for achieving rapid creation and distribution of 200 study materials within one month in 2018.
Verification Specialist
Sterling Talent Solutions
09.2016 - 04.2017
- Entered customer and account data accurately from source documents, meeting SLA requirements (approximately 250 data entries weekly)
- Conducted pre-employment and post-employment screenings, including education, reference, criminal, and credit history checks for clients in the UK, India, and Canada
- Generated verification reports and executed backup operations
- Reviewed data for deficiencies and errors, offering constructive feedback
- Maintained daily trackers to monitor feedback, ensuring quality and accuracy standards were met.
Senior Customer Service Executive
Intelenet Global Services
11.2014 - 09.2016
- Managed processing of over 200 registration and amendments requests weekly for Barclays corporate clients, facilitating banking transactions
- Conducted necessary checks including KYC, signatures, personal and account details to ensure request validity.
Senior Tele-Calling Officer
HDB Financial Services
10.2013 - 10.2014
- Executed collection outbound process, making 50-70 calls daily
- Conducted cold calls to customers for collecting EMI amounts from assigned portfolios.
Education
MBA(Banking and Finance Management) -
Narsee Monjee Institute of Management Studies
Mumbai01.2024
M.Com (Accounting and Finance) -
Mumbai University (IDOL)
Mumbai2022
B.Com -
Saraf College
Mumbai2013
Higher Secondary Certificate -
Shri L.P Raval College
Mumbai2010
Secondary School Certificate -
Holy Cross Convent School
Mumbai01.2008
Skills
- Advance Excel
- Risk Management
- Project Management
- Training and Development
- Leadership Skills
- Analytical Skills
- Stakeholder Management
- Communication Skills
- Problem-Solving
- Vendor Management
- Client Relationship Building
- Collaborative mindset
- Creative solutions
Accomplishments
- Received Appreciation at workplace for solving issues of client and closing orders much in advance than agreed SLA.
- Received voucher for best performance of the month.
- Received Appreciation for creation and allotment of 200 study material within a month.
Languages
English
Hindi
Marathi
Hobbies and Interests
- Listening Music
- Travelling
- Singing
Timeline
Senior Central Services Consultant
Indicia Worldwide
11.2019 - Current
Quality Analyst
Secur Credentials Private Limited
11.2018 - 08.2019
Freelance Executive
School Guru EduServe Private Ltd
09.2017 - 10.2018
Verification Specialist
Sterling Talent Solutions
09.2016 - 04.2017
Senior Customer Service Executive
Intelenet Global Services
11.2014 - 09.2016
Senior Tele-Calling Officer
HDB Financial Services
10.2013 - 10.2014
MBA(Banking and Finance Management) -
Narsee Monjee Institute of Management Studies
M.Com (Accounting and Finance) -
Mumbai University (IDOL)
B.Com -
Saraf College
Higher Secondary Certificate -
Shri L.P Raval College
Secondary School Certificate -
Holy Cross Convent School
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