Kajal Gosalia
Mumbai
Summary
Committed job seeker with 18+ years of experience in Banking and Fintech industry and with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Manager-Business Partnerships
ZET
MUMBAI
01.2024 - Current
- Established strong business partnerships through excellent communication skills.
- Managed existing strategic partnerships to ensure success of long-term objectives.
- Analyzed data from multiple sources to track progress of partnership initiatives.
- Provided support and guidance during onboarding process for all new partners.
- Facilitated communication between internal stakeholders and external partners.
- Tracked performance of ongoing experiments through dashboards built in Tableau.
- Ensure timely MIS/activation/resolution of complaints both ways (Brand to POC & POC to Brand) from all brands.
- Handling end to end all banking brands like HSBC, AU, AXIS, HDFC, BAJAJ EMI, RBL, JUPITER.
Senior Manager-Digital Banking-Credit Cards
Credilio Technologies Pvt. Ltd.
02.2022 - 10.2023
- Strategized and Driving Sales of Credit Cards across India for Banking Partner like HSBC, CITIBANK, IDFC, BAJAJ FINSERV, BAJAJ-RBL, ZEST MONEY, MONEY TAP
- Collaborated with distribution teams internal/ external pan India for sales of Credit cards
- Worked with respective banking partners, developed strategy to increase sales and ensured proper processing of credit cards
- Motivated and guided the team to achieve set results
- Planned, monitored, and appraised job results
- Developed, coordinated, and enforced systems, policies, and productivity standards
- Did data analysis, business analysis and reported to the entire network and management
- Interacted with channels, clients, and regular follow up of lead generation
- Handled escalations and getting resolutions
- Achieved monthly targets month on month given by the management.
Manager-Retail lending & payments
Axis Bank
08.2019 - 08.2021
- Managed team of 12 Relationship officers wrt business operations and merchant service
- Handled entire western region from Palghar to Churchgate where 8000 merchants were mapped to me
- Servicing onboarded merchants who are using our platform as their transaction payment platform
- Coordinating with vendors to resolve issues if any with our terminals
- Achieving KRA target numbers by analysing data of merchants
- Activating the inactive merchant by providing end to end Resolution
- Increasing volume of merchants by regularly checking health of each merchant terminals with the help of my team who are assigned in each area
- Co-work with marketing team to drive initiatives that deliver business results
- Educating the customer for every enhancement done in any product
- Regularly visiting branches to resolve service issue if any
- Crosselling bank other products like loan, od facilities health and shop insurance casa
- Motivating my team to earn incentives by resolving each issues merchant has and doing proper follow-up
- Regular giving feedback to teams on data analysis
- Regularly checking DSR of team filled by them to increase customer satisfaction.
Service Retention Manager
Deutsche bank
04.2016 - 06.2018
Sales Manager
Deutsche bank
02.2013 - 06.2018
PREFERRED RELATIONSHIP MANAGER
HDFC BANK
05.2011 - 07.2012
CUSTOMER SERVICE AND TEAM LEADER-CREDIT CARD
CITIBANK NA
02.2005 - 03.2009
SALES EXECUTIVE PERSONAL LOAN
STANDARD CHARTERED BANK
12.2004 - 01.2005
BRAND EXECUTIVE
SHOPPERS STOP/LIFESTYLE
05.2003 - 11.2004
Education
BACHELOR IN COMMERCE -
MUMBAI UNIVERSITY
01.2003
Skills
- People management and development
- Conflict management
- Partnership Development
- Business Performance Management
- Data Analytics
- Sales Strategies and Planning
- Organizational Improvement
- Reporting Management
- Cross-Selling and Partner Referrals
- Products and Services Knowledge
- CRM Systems
- Customer Relationship Management
- Analytical Thinking
- Revenue Generation
- Operations Understanding
- Retention Strategies
- Creative Thinking
- Follow-Up Skills
- Team Building Leadership
- Data Analysis
- Relationship Building
- Proactive and Focused
- Operational Reporting
- Sales Support
- Decision-Making
- Workflow Coordination
- Banking Regulations
- Collaboration
- Relationship building and management
Certification
- Management development program on Personal and Managerial effectiveness-From NMIMS
- AMFI CERTIFIED
- IRDA CERTIFIED
Accomplishments
- Have been awarded in Talent management program named as "Sparkz" in Credilio.
- Achieved min 53.80 % growth month on month for all banking Products, Schemes introduced in Sanjivani Increased the portfolio size of 10 crores assigned to 22 crores in a year.
- Got a reward for Timely Attendance every 6 months in Citibank.
- Received twice Star Award for best in sale performance for 100% Targets Achieved every month in Citibank.
- Received many service-related appreciations emails at Citibank.
- Minimum 75 % customers retained in deutsche bank from migrating to other bank in various products.
Timeline
Senior Manager-Business Partnerships
ZET
01.2024 - Current
Senior Manager-Digital Banking-Credit Cards
Credilio Technologies Pvt. Ltd.
02.2022 - 10.2023
Manager-Retail lending & payments
Axis Bank
08.2019 - 08.2021
Service Retention Manager
Deutsche bank
04.2016 - 06.2018
Sales Manager
Deutsche bank
02.2013 - 06.2018
PREFERRED RELATIONSHIP MANAGER
HDFC BANK
05.2011 - 07.2012
CUSTOMER SERVICE AND TEAM LEADER-CREDIT CARD
CITIBANK NA
02.2005 - 03.2009
SALES EXECUTIVE PERSONAL LOAN
STANDARD CHARTERED BANK
12.2004 - 01.2005
BRAND EXECUTIVE
SHOPPERS STOP/LIFESTYLE
05.2003 - 11.2004
BACHELOR IN COMMERCE -
MUMBAI UNIVERSITY
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