Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Disclaimer
Timeline
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Kajal Mardana K R

Kajal Mardana K R

Nagpur

Summary

To obtain a challenging position that offers opportunity to learn new skills also to become an excellent guest service provider in an organization and to work for the progress of the company. Food and beverage professional with comprehensive background in elevating dining experiences and optimizing operational efficiency.

Overview

10
10
years of professional experience

Work History

Food & Beverage Executive

The Den Bengaluru
12.2023 - Current
  • Streamlined operations for increased efficiency and reduced costs through effective management of resources.
  • Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery.
  • Mentored and developed a strong team of leaders within the F&B department which led to improved staff retention rates.
  • Improved overall dining experience by maintaining a clean, inviting, and well-organized environment for guests.
  • Increased staff performance with thorough training programs focused on service, safety, and product knowledge.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivate staff to perform at peak efficiency and quality.

Guest Service Agent

Hilton Garden Inn
02.2019 - 02.2023
  • Handling Breakfast shift.
  • Train and supervise team members and guide the performance, attendance, attitude, appearance.
  • Ensuring guest satisfaction and achieve the SALT result.
  • Maintaining daily in-house guest register, logbook, inventory book & daily sales report.
  • Handling reservations

Senior Guest Service Associate

Lalit Ashok
10.2017 - 02.2019
  • Taking guest reservations for Lunch & Dinner.
  • Order taking, service & ensuring satisfaction of the guest. Maintain daily sales report, monthly sales report and Inventory register.
  • Responsible for making all kind of setups (Breakfast, Lunch & Dinner) on room service tray or trolley.
  • Service in the Restaurants, Bars & Banquets whenever required.

Senior Stewardess (Hostess)

St. Laurn Business Hotel
08.2016 - 10.2017

Assistant Stewardess (Hostess)

The Orchid Hotel
02.2016 - 07.2016

Industrial Trainee

The Orchid hotel
07.2015 - 01.2016

Education

High School Diploma -

NIBE Institute
Kamptee

Skills

  • Birch street system
  • OASIS & Edocs
  • MS Words
  • MS Excel

Languages

English
Hindi
Marathi

Accomplishments

  • Awarded certificate of appreciation from General Manager for receiving complimentary feedbacks from guest and Going the Extra Miles. (The Orchid Hotel, Pune)
  • Awarded certificate of appreciation from General Manager for managing The Lalit Bangalore
  • Awarded “Employee of the month” from St Laurn Business Hotel for the month of January 2017.
  • Awarded “Employee of the month” from The Lalit Ashok Bangalore for the month of June 2018.
  • Awarded Certificate of Appreciation from Hilton Garden Inn, Muscat for the month of July 2019.
  • Catch me at my best - Hilton Recognition Matters champion for the year 2022 from HGI Muscat Al Khuwair.
  • Catch me at my best - Hilton Recognition Matters champion for the year 2023 from HGI Muscat Al Khuwair.

Disclaimer

I hereby declare that the above-mentioned details are to the best of my true and belief. Kajal Mardana K R

Timeline

Food & Beverage Executive

The Den Bengaluru
12.2023 - Current

Guest Service Agent

Hilton Garden Inn
02.2019 - 02.2023

Senior Guest Service Associate

Lalit Ashok
10.2017 - 02.2019

Senior Stewardess (Hostess)

St. Laurn Business Hotel
08.2016 - 10.2017

Assistant Stewardess (Hostess)

The Orchid Hotel
02.2016 - 07.2016

Industrial Trainee

The Orchid hotel
07.2015 - 01.2016

High School Diploma -

NIBE Institute

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Kajal Mardana K R