Kajal Maurya
New Delhi
Summary
A dynamic Process Associate with a proven track record at IGT Solutions, specializing in workflow management and quality assurance. Skilled in analyzing reports and optimizing process flows, I excel in problem-solving and multitasking. My leadership skills in team management and ability to learn quickly have significantly contributed to enhancing operational efficiency by over 30%.
Overview
3
3
years of professional experience
Work History
Process Associate
IGT Solutions
06.2022 - Current
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Responsible for key accounts, raising refunds as per the cancellation policy and based on under-product.
- Analyzed key performance indicators to identify effective strategies
Education
Bachelor of Commerce -
Moti Lal Nehru
New Delhi, India05-2022
Skills
- Workflow management
- Quality assurance
- Report analysis
- Process flows
- Problem-Solving
- Multitasking
- Team Management
- Quick Learner
Languages
English
Intermediate (B1)
Hindi
Intermediate (B1)
Timeline
Process Associate
IGT Solutions
06.2022 - Current
Bachelor of Commerce -
Moti Lal Nehru
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