Swetha B
Chennai
Summary
A Highly Motivated And Hardworking Individual Looking for a Responsible Role in a Reputable Organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Process Associate
HCL Tech
Chennai
07.2022 - Current
- Managing the entire details of UK customer's Financial Data
- Identified Needs of Customers Promptly and Efficiently Analysis
- The Clients Query and Acknowledged Via Email.
- Provide Trainings to New Users and Guidance Where They Lack.
- Client Network and Support, Implement Strategies for Future Queries.
- Provide Regular Updates to Users.
- Analyzing the Customer Satisfaction (NPS).
- Process -Recording Accounts and Finance
- Tool - TBPS, ServiceNow, Sales Force, Orbit, CRC Certificate, System Error.
Education
PG - M.COM-International Business And Finance
UNIVERSITY OF MADRAS
01-2022
UG - B.COM- Information Systems Management
JUSTICE BASHEER AHMEED SYED COLLEGE FOR WOMEN
01-2020
HSC -
PN DHAWAN ADARSH VIDHAYALA MATRIC SCHOOL
01-2017
SSLC -
IMMACULATE HEART OF MARY MATRIC SCHOOL
01-2015
Skills
- Workflow Analysis
- Reporting skills
- Process Improvement
- Workflow Management
Certification
- HUMAN RESOURCE MANAGEMENT-TRAINING AND DEVELOPMENT
Languages
- Tamil
- English
Projects
- B.COM Project - A study on the impact of training and development.
- M.COM Project - A study on the impact of CSR activities.
Accomplishments
- STANDARD OUT PERFORMER - 2024
- CIRCLE OF EXCELLENCE - 2023
Timeline
Process Associate
HCL Tech
07.2022 - Current
PG - M.COM-International Business And Finance
UNIVERSITY OF MADRAS
UG - B.COM- Information Systems Management
JUSTICE BASHEER AHMEED SYED COLLEGE FOR WOMEN
HSC -
PN DHAWAN ADARSH VIDHAYALA MATRIC SCHOOL
SSLC -
IMMACULATE HEART OF MARY MATRIC SCHOOL