Summary
Overview
Work History
Education
Skills
Certification
Languages
Projects
Accomplishments
Timeline
Generic

Swetha B

Chennai

Summary

A Highly Motivated And Hardworking Individual Looking for a Responsible Role in a Reputable Organization.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Process Associate

HCL Tech
Chennai
07.2022 - Current
  • Managing the entire details of UK customer's Financial Data
  • Identified Needs of Customers Promptly and Efficiently Analysis
  • The Clients Query and Acknowledged Via Email.
  • Provide Trainings to New Users and Guidance Where They Lack.
  • Client Network and Support, Implement Strategies for Future Queries.
  • Provide Regular Updates to Users.
  • Analyzing the Customer Satisfaction (NPS).
  • Process -Recording Accounts and Finance
  • Tool - TBPS, ServiceNow, Sales Force, Orbit, CRC Certificate, System Error.

Education

PG - M.COM-International Business And Finance

UNIVERSITY OF MADRAS
01-2022

UG - B.COM- Information Systems Management

JUSTICE BASHEER AHMEED SYED COLLEGE FOR WOMEN
01-2020

HSC -

PN DHAWAN ADARSH VIDHAYALA MATRIC SCHOOL
01-2017

SSLC -

IMMACULATE HEART OF MARY MATRIC SCHOOL
01-2015

Skills

  • Workflow Analysis
  • Reporting skills
  • Process Improvement
  • Workflow Management

Certification

  • HUMAN RESOURCE MANAGEMENT-TRAINING AND DEVELOPMENT

Languages

  • Tamil
  • English

Projects

  • B.COM Project - A study on the impact of training and development.
  • M.COM Project - A study on the impact of CSR activities.

Accomplishments

  • STANDARD OUT PERFORMER - 2024
  • CIRCLE OF EXCELLENCE - 2023

Timeline

Process Associate

HCL Tech
07.2022 - Current

PG - M.COM-International Business And Finance

UNIVERSITY OF MADRAS

UG - B.COM- Information Systems Management

JUSTICE BASHEER AHMEED SYED COLLEGE FOR WOMEN

HSC -

PN DHAWAN ADARSH VIDHAYALA MATRIC SCHOOL

SSLC -

IMMACULATE HEART OF MARY MATRIC SCHOOL

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Swetha B