

Highly motivated and dedicated Customer Support Representative with 06 months of experience (Intern) in providing exceptional chat support. Proven track record of efficiently resolving customer issues and ensuring satisfaction. Skilled in troubleshooting, ticket handling and resolving customer issues, helping to create positive customer experiences.
Effective Written and verbal communication
Proficient in using chat support platforms such as Zendesk and LiveChat
Strong understanding of customer needs and ability to empathize with customers' concerns
Problem-solving and troubleshooting abilit
Ability to multitask and manage time effectively
Detail-oriented and highly organized
Strong teamwork and collaboration skills
Active listening skills to understand and address customer concerns effectively
Empathy
ServiceNow Certified System Administrator
Certificate of Internship (CSR)
ServiceNow Certified System Administrator