Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
KAJAL MISHRA

KAJAL MISHRA

Customer Support Representative
Visakhapatnam

Summary

Highly motivated and dedicated Customer Support Representative with 06 months of experience (Intern) in providing exceptional chat support. Proven track record of efficiently resolving customer issues and ensuring satisfaction. Skilled in troubleshooting, ticket handling and resolving customer issues, helping to create positive customer experiences.

Overview

4
4
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Customer Support Representative

Parangat Technologies
Noida
07.2023 - 12.2023
  • Selected for the role of Customer Support Representative in collaboration with Social27 during UNFCCC COP28 for handling event related support and queries of dignitaries.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Contributed ideas and practical solutions to support process improvement efforts.
  • Connected with customers to address questions and resolve issues through online chat support and email.

Education

Bachelor Of Technology - Electronics And Communications Engineering

Dr APJ Abdul Kalam Technical University
Ghaziabad
08.2013 - 07.2017

Skills

    Effective Written and verbal communication

Proficient in using chat support platforms such as Zendesk and LiveChat

Strong understanding of customer needs and ability to empathize with customers' concerns

Problem-solving and troubleshooting abilit

Ability to multitask and manage time effectively

Detail-oriented and highly organized

Strong teamwork and collaboration skills

Active listening skills to understand and address customer concerns effectively

Empathy

Certification

ServiceNow Certified System Administrator

Timeline

Certificate of Internship (CSR)

12-2023

Customer Support Representative

Parangat Technologies
07.2023 - 12.2023

ServiceNow Certified System Administrator

09-2022

Bachelor Of Technology - Electronics And Communications Engineering

Dr APJ Abdul Kalam Technical University
08.2013 - 07.2017
KAJAL MISHRACustomer Support Representative