KAJAL SHARMA
Training Assistant Manager
Mumbai,Maharashtra
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Summary
Profile at a glance Results-driven professional bringing 10+ years of progressive experience in Learning & Organizational Development, Training Needs Assessment, Training Delivery, Operations Management, and Client Relationship Management across the Banking domain Successfully streamlining & boosting brand performance in conjunction with the internal field customers Expertise in designing & developing content for the training programs Skillful in preparing training modules, designing career development programs, and managing all training classes Competent in analyzing training requirements and designing key solutions that can meet organizational goals Demonstrated ability to apply various learning techniques in a real teaching context Adept at organizing, facilitating management and team building training programs and activities Eloquent communicator with effective leadership, decision-making, problem-solving, interpersonal & presentation skills, and a results-driven “CAN DO” attitude Individual
Overview
19
19
years of professional experience
Work History
Training Assistant Manager
Niva Bupa Health Insurance
06.2022 - Current
- Providing training on sales of Health Insurance and interacting with stakeholders in preparing the training module
- Processing of Health Insurance Channels to convert customers in Agencies
- Preparing PPTs in line with the training module required for the product
- Conducting motivational activities for team members to enhance their productivity
- Visiting various locations for business training purposes and executing Corporate Activity for Sales
- Training to BANCA Channel (Axis Bank, HDFC Bank, Standard Chartered Bank, Bank of Baroda, Bank of India) of Niva Bupa Health Insurance product.
Training Manager
Klpta Business Solutions Pvt Ltd, Standard Chartered Bank
11.2014 - 06.2022
- Providing training on sales of credit cards of Standard Chartered Bank and interacting with stakeholders in preparing the training module
- Processing of State Bank of India, HDFC, and Yes Bank credit cards
- Preparing PPTs in line with the training module required for the product by making it more effective by including videos, charts & pictures
- Conducting motivational activities for team members to enhance their productivity
- Visiting various locations for business training purposes and executing Corporate Activity for Sales
- Creating MIS reports & rosters for the team
Trainer
Epicenter Technologies Pvt Ltd, Aditya Birla Group
05.2019 - 03.2020
- Trained new joiners on the product of Share Market and executed Selling of Aditya Birla Application so the customer can handle Share Trading.
- Liaised with stakeholders and prepared PPTs in line with the new update required for the product
- Conducted interviews for candidates.
- Prepared PPT's in line with the training module required for the product by making it more effective by including videos, charts & pictures.
- Organized motivational activities for team members to enhance their productivity.
- Visited various locations for training on the product.
Trainer
SBI Credit Cards (Intelenet Global Services)
Mumbai
03.2016 - 04.2019
- Trained the new candidates on the product & process of credit cards and sold credit cards to customers
- Conducted motivational activities to enhance the skills of a team member for productivity
- Arranged weekly fun time activities for employees
- Visited offices for business training purposes
- Prepared PPTs in line with the module given for the training
- Created MIS reports & rosters for the team
- Prepared hard copy training materials, module summaries, videos and presentations.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Worked with subject matter experts to validate relevancy of content.
Team Leader
Andromeda Pvt Ltd
Mumbai
03.2015 - 01.2016
- Managed a team of 20 Customer Relationship Associates & dealt with the daily activities of the customer
- Resolved customer escalations by solving queries
- Managed the process of Vodafone as Team Leader and conducted interviews for new joiners, trained & guided them about the process
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Determined consumer needs to provide products and services appealing to larger market.
Team Leader
Eureka Outsourcing Pvt Ltd, Adventity Pvt Ltd
11.2008 - 01.2010
Team Leader
BirlaOrganizedAdventity Pvt Ltd
Mumbai
10.2007 - 11.2008
Team Leader
Reliance Infostream Pvt Ltd
10.2004 - 09.2007
Education
Master of Business Administration - Human Resource Management
01.2014
Post Graduate - HR
01.2011
Master of Arts - Sociology
01.2002
Bachelor of Arts - Sociology & Political Science
01.2000
Skills
- Orientation Sessions
- Educational Material Organization
- Training Program Modification
- Workshops and Conferences
- Personal Development Sessions
- Customer Service
- Training Program Development
- Instructor Evaluations
- Training Manual Creation
- Improvement Recommendations
- Verbal and Written Communication
- Team Demonstrations
- Training Needs Analysis
- Decision Making
- Relationship Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Training Assistant Manager - Niva Bupa Health Insurance
06.2022 - Current
Trainer - Epicenter Technologies Pvt Ltd, Aditya Birla Group
05.2019 - 03.2020
Trainer - SBI Credit Cards (Intelenet Global Services)
03.2016 - 04.2019
Team Leader - Andromeda Pvt Ltd
03.2015 - 01.2016
Training Manager - Klpta Business Solutions Pvt Ltd, Standard Chartered Bank
11.2014 - 06.2022
Team Leader - Eureka Outsourcing Pvt Ltd, Adventity Pvt Ltd
11.2008 - 01.2010
Team Leader - BirlaOrganizedAdventity Pvt Ltd
10.2007 - 11.2008
Team Leader - Reliance Infostream Pvt Ltd
10.2004 - 09.2007
AdventityAdventityKlptaThakur Institute of Management Studies & Research - Master of Business Administration, Human Resource Management
HSNC University - Post Graduate, HR
Mumbai University - Master of Arts, Sociology
Mumbai University - Bachelor of Arts, Sociology & Political Science