Dynamic Senior Product Manager with a proven track record at Acefone Software, excelling in product strategy and customer lifecycle management. Spearheaded automation initiatives, enhancing efficiency and customer experience. Adept at cross-functional collaboration and API integration, driving impactful solutions that align with strategic goals and foster growth.
Hi, I’m
KAJAL SINGH
Gurgaon
Summary
Overview
8
years of professional experience
Work History
Acefone Software Private LimitedGurgaon
Senior Product Manager
11.2024 - Current
Job overview
- Transitioned into product management to solve operational challenges and drive automation, resulting in reduced manual effort, and improved efficiency.
- Contributed to automation initiatives and product enhancements as part of the API Connect cohort.
- Appointed as SPOC for Smartflo (Tata Tele Services), a white-label partner of Acefone, managing customer requirements, and coordinating with product managers for seamless delivery.
- Gained cross-product exposure, strengthening expertise in customer-centric product development, and strategic alignment.
- Proven track record in customer lifecycle management, team leadership, cross-functional collaboration, and product strategy, with a strong focus on process improvement, customer experience, and building scalable solutions.
Real Time Data Services Pvt. Ltd.Gurgaon
Team Lead - Client Onboarding
05.2021 - 10.2024
Job overview
- Managed a team of 10, responsible for onboarding new customers, setting up their accounts, and delivering product training.
- Worked with established players across diverse sectors, such as financial services, e-commerce, and quick-service restaurants.
- Collaborated closely with the SRE, NOC, and Development teams to meet customer requirements.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Cloudshope TechnologiesNoida
Business Development Manager
12.2017 - 04.2021
Job overview
- Conducted market analysis to identify trends and opportunities for growth.
- Researched competitors to inform strategic planning and positioning in the market.
- Established new customer accounts using negotiation and sales closing abilities.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Led cross-functional teams to drive project completion and ensure alignment with strategic goals.
Education
APJ Abdul Kalam Technological UniversityLucknow, India
Bachelor of Technology from Computer Science And Engineering
04-2017
University Overview
Kendriya VidyalayaDhanbad, India
High School Diploma from Computer Science
04-2012
University Overview
Skills
- Product strategy
- Customer and product lifecycle management
- Cross-functional collaboration
- Process improvement
- API integration
- Market analysis
- Customer relationship management
- Team leadership
- Competitive market analysis
- Product roadmaps
- Go-to-market strategy
Languages
Hindi
First Language
English
Advanced (C1)
C1
Accomplishments
Accomplishments
- Recognized for mentoring and developing team members, resulting in three promotions within the team
- Represented the product team as the SPOC for Smartflo (Tata Tele Services), ensuring 100% partner alignment and customer satisfaction
- Awarded 'Outstanding Contributor' for driving automation initiatives that reduced manual effort by 60%
- Successfully launched automation features under API Connect, improving process efficiency, and reducing turnaround time by 25%
Timeline
Senior Product Manager
Acefone Software Private Limited
11.2024 - Current
Team Lead - Client Onboarding
Real Time Data Services Pvt. Ltd.
05.2021 - 10.2024
Business Development Manager
Cloudshope Technologies
12.2017 - 04.2021
APJ Abdul Kalam Technological University
Bachelor of Technology from Computer Science And Engineering
Kendriya Vidyalaya
High School Diploma from Computer Science