Kajal Singh
Logistics Executive & Customer Support Service
Faridabad
Summary
Accomplished leader in operations management known for effective decision-making and relationship management. Proven track record of enhancing business performance through strategic planning and customer engagement initiatives.
Overview
4
4
years of professional experience
Work History
Key Operation Manager
Om Logistics Supply Chain Pvt Ltd
11.2025 - 06.2026
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Daily MIS & Coordination With customers and handle day to day Queries.
- Prepare Monthly SLA and Align meeting with customers and proposed for increase the Business and Performence analysis.
Key Operation Manager
TCI Logistics
12.2022 - 11.2025
- Streamlined logistics operations to enhance delivery efficiency and reduce turnaround times.
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishments.
- Implemented training programs for staff, improving team performance and operational knowledge.
- Analyzed transportation routes to optimize cost-effectiveness and minimize delays in shipments.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
B.com - Open Learning
Delhi University
Delhi 04.2001 -
12th - HSBE Board
HBSE
Faridabad 04.2001 -
Skills
Customer service
Team leadership
Time management
Decision-making
Result oriented and committed
Quickly Response
Complex Problem-solving
Relationship building
Customer relationship management (CRM)
Key performance indicators
Learning Music & Reading books
Music pertaining to western culture
Timeline
Key Operation Manager
Om Logistics Supply Chain Pvt Ltd
11.2025 - 06.2026
Key Operation Manager
TCI Logistics
12.2022 - 11.2025
B.com - Open Learning
Delhi University
04.2001 -
12th - HSBE Board
HBSE
04.2001 -