Kajal Soni
Jaipur
Summary
Career objective is to constantly work with different project skills and upgrade my knowledge to make a difference in whatever I do.
Overview
5
5
years of professional experience
Work History
SALESFORCE ADMIN
Comodo Security Solutions Pvt Ltd.
Jaipur
03.2023 - Current
- 3+ years of experience in implementation and administration of Salesforce applications
- Created and maintained the flow, objects, fields, email alerts according to the business requirements.
- Created profiles, roles, permission sets, Custom Objects/fields, Installation of Appexchange packages.
- Building and maintaining custom reports and dashboards for users.
- Data loading using data loader or salesforce inspector and worked on the data duplicates.
- Understanding with apex and performed QA testing for some task.
- Support Salesforce users in all groups to resolve issues with Salesforce and related applications. Provide first-level support to end customers, including issue identification, and Resolution/escalation.
- Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
- Develop and maintain canned reports and dashboards that help drive business decisions.
- Daily administration and support including but are not limited to managing multiple users setup, profiles and roles, customization of objects, fields, record types, sharing rules, page layouts and validations to support vital business functions.
Salesforce Administrator
Nlineaxis IT Solution Private Limited
Jaipur
02.2020 - 02.2023
- Created and maintained user profiles, Process builder, approval process, workflows, CMTD, objects, Flow, fields, panel, dashboards on Salesforce and Maintains multiple user profiles, role hierarchy, security, and sharing rules
- Worked to Design and deliver new programs in Gainsight for global CS teams (Lost Survey, NPS Survey)
- Worked on rules that analyze customer data and trigger actions for the CS team to proactively engage with customers and enable our CS team to scale
- Configured and deployed reports, dashboards and C360 view
- Worked on Connector 2.0 on related sync jobs (Gainsight connect, Company sync job)
- Collaborated with senior leaders on the design of Gainsight-driven business rules that analyze customer data and trigger actions for the customer success team to proactively engage with customers
- Served as the frontline resource for internal end users to field questions
- Communicate with reps to troubleshooting/debug the issues to increase productivity and resolve problems
- Develop process documentation
- Monitor system performance, data integrity and user activity to make recommendations and deploy continuous improvements
- Performed QA testing after Critical Updates to transition customer data smoothly to retain performance and usability of Salesforce.
Salesforce data analyst
09.2019 - 02.2020
- Served as the frontline resource for internal end users to field questions, troubleshoot issues, and resolve problems
- Develop process Documents
- Set permissions for users using Object-Level and Field-Level security best practices (SF)
- Maintaining data for inactive accounts and ensuring their disentitlement, creating reports and liaising with other teams for approval
- Assisting in Revenue operations.
Education
BACHELOR OF COMPUTER APPLICATION -
S. S. Jain Subodh PG (Autonomous) College, Jaipur
SENIOR SECONDARY EXAMINATION - CLASS XII -
S.S. Jain Subodh girls Sr. Sec. School, Jaipur | RBSE Board
HIGHER SECONDARY EXAMINATION - CLASS X -
Shree Mahaveer Digambar Jain School, Jaipur | RBSE Board
Skills
- Certified in salesforce administrator by Nlineaxis IT Solution Private Limited
- Certified Gainsight NXT Associate admin – level 1
- Completed training/certified in Salesforce Administrator and App builder (from Cyntexa)
- Completed training/certified in Core Java from Aryan Info Matrix
- knowledge about data loader, import wizard, workbench
- Knowledge about Jira, DocuSign, Spring CM,Salesloft
- Ability to perform new & innovative task by doing research
- Eager to learn new things &technologies
- Problem Solving and ability to handle challenging situations
Freelancing Projects
Language- HTML/ CSS
Description- E-Marketing is a web based application intended for online retailers. It would make searching, viewing and selection of a product easier for user’s specific to their needs and also user can add a product into the shopping cart.
Name: Bank Transaction App
CRM: Salesforce Administration
Description: Bank transaction app is created using salesforce admin tools. In this I had created fields, objects, workflow rules and validation, approval process, junction object, fields dependency to create a full banking system.
Hobbies and Interests
- Playing Badminton
- Sketching & Painting
Disclaimer
I hereby declare that the details and information given above are complete and true to the best of my knowledge.
Timeline
SALESFORCE ADMIN
Comodo Security Solutions Pvt Ltd.
03.2023 - Current
Salesforce Administrator
Nlineaxis IT Solution Private Limited
02.2020 - 02.2023
Salesforce data analyst
09.2019 - 02.2020
BACHELOR OF COMPUTER APPLICATION -
S. S. Jain Subodh PG (Autonomous) College, Jaipur
SENIOR SECONDARY EXAMINATION - CLASS XII -
S.S. Jain Subodh girls Sr. Sec. School, Jaipur | RBSE Board
HIGHER SECONDARY EXAMINATION - CLASS X -
Shree Mahaveer Digambar Jain School, Jaipur | RBSE Board
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