KAJAL YASHPAL SINGH
MUMBAI
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
5
5
years of professional experience
Work History
Technical Coordinator
Indian Institute of Banking and Finance Examination (IIBF)
VIDYAVIHAR MUMBAI
05.2023 - Current
- Provided technical support to customers via phone, email, and online chat.
- Managing and conducting different types of online remote proctored examinations all over India.
- Observation of unfair candidate's videos and catching their unfair activities.
- Managing and maintaining unfair candidates' records and detailed reports.
- Conducted remote sessions using remote access tools to investigate system errors.
- Reported any recurring technical issues to management for further investigation and resolution.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Maintained knowledge base articles to help customers resolve common issues quickly without having to contact technical support personnel.
Aadhaar Supervisor
CSC e-governance Service India Ltd
VIDYAVIHAR,MUMBAI
03.2020 - 05.2023
- Train and take responsibility for overseeing the enrollment and updating of Aadhaar details for residents. This includes capturing biometric and demographic data, and ensuring its accuracy.
- Supervise Aadhaar operators who are responsible for collecting data from individuals.
- Compiled Excel reports for Aadhaar operators across Maharashtra.
- Perform quality checks to verify the accuracy and completeness of enrollment or update requests. Ensure that all supporting documents are in order.
- Maintain records of enrollments and update activities, including registers, attendance, and equipment usage.
- Created new strategies for improving customer service standards within the organization.
- Developed strategies to improve team performance and productivity.
Education
Master of Commerce - Accounting And Finance
MUMBAI UNIVERSITY KALINA
KURLA MUMBAI105-2022
Bachelor of Commerce - Accounting And Finance
K.J Somaiya of Arts & Commerce of College
Vidyavihar Mumbai 05-2021
Skills
- Good communication
- Technical skills
- Team supervision
- Problem-solving skills
- Decision-making skills
- Management and leadership skills
- Customer support
- Record keeping
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1
Affiliations
- Reading books
- Cooking
References
References available upon request.
Timeline
Technical Coordinator
Indian Institute of Banking and Finance Examination (IIBF)
05.2023 - Current
Aadhaar Supervisor
CSC e-governance Service India Ltd
03.2020 - 05.2023
Master of Commerce - Accounting And Finance
MUMBAI UNIVERSITY KALINA
Bachelor of Commerce - Accounting And Finance
K.J Somaiya of Arts & Commerce of College
Similar Profiles
Mamadou Bailo DialloMamadou Bailo Diallo
Research Assistant at IIBFResearch Assistant at IIBF
RAJWAH SEYADIRAJWAH SEYADI
Finance Manager at Bahrain Institute Of Banking & FinanceFinance Manager at Bahrain Institute Of Banking & Finance
Ozair Ijaz KianiOzair Ijaz Kiani
Student Brand Ambassador at National Institute Of Banking And FinanceStudent Brand Ambassador at National Institute Of Banking And Finance