Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Affiliations
Timeline
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Kajol Aman Sarki

Moshi

Summary

To work in a challenging environment where my skills and qualification can be effectively utilized to improve operation & contribute to the company's growth. "Motivated and customer-focused professional seeking a position as a Customer Relations Advisor to utilize my strong communication, conflict resolution, and problem-solving skills. Committed to delivering exceptional customer experiences, fostering loyalty, and contributing to the company's growth by providing timely and effective solutions to customer inquiries and concerns."

Overview

7
7
years of professional experience

Work History

Customer Relations Advisor

Tech Mahindra Business Services
Pune
02.2022 - Current
  • Resolved customer complaints in a timely manner.
  • Provided product education to customers based on their needs.
  • Identified opportunities to upsell products or services.
  • Analyzed data trends related to customer service operations.
  • Monitored customer accounts for potential problems or areas of improvement.
  • Ensured compliance with company policies and industry regulations.
  • Performed follow-up calls with customers after resolution of their inquiries.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Addressed customer questions and concerns regarding products and services.
  • Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Case Processing Executive

Aminfoweb Pvt, Ltd
Pune
07.2020 - 02.2022
  • Performed quality assurance checks on all processed orders before dispatch.
  • Ensured all documents related to each transaction were accurately filed.
  • Followed company policies and procedures when handling customer transactions.
  • Reviewed existing processes regularly and suggested improvements where appropriate.
  • Participated in team meetings to discuss new strategies for processing orders efficiently.
  • Trained new staff members on order processing procedures and protocols.
  • Maintained positive working relationship with fellow staff and management.

Demand Generation Executive (DGE)

XDBS
Pune
06.2019 - 03.2020
  • Coordinated with cross-functional teams to ensure effective execution of campaigns across multiple channels.
  • Identified new opportunities for growth through market research and analysis.
  • Provided regular reporting on ROI metrics associated with each campaign initiative.
  • Optimized website content for improved search engine visibility and organic traffic growth.
  • Analyzed demand generation campaign performance, targeting key performance indicators to build and refine approaches to optimizing receptivity and interaction from target markets.
  • Interfaced with company clients and customers to understand needs, drawing on product and industry expertise to guide partners towards exceeding demand generation targets.
  • Collected and analyzed market research data for use in forecasting.

Sales Executive

Passion Glass and Furniture
05.2017 - 06.2019
  • Cultivated relationships with existing customers to encourage repeat business.
  • Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
  • Negotiated contracts with clients on behalf of the company.
  • Monitored feedback from customers regarding product quality and suggested improvements accordingly.
  • Responded promptly to inquiries from potential customers about product features or pricing plans.

Education

Bachelor Of Commerce - Commerce

Conquest College of Commerce, Arts & Science
Chikhali, Pune
07-2022

H.S.C. - Commerce

Gayatri School & Jr. College
Moshi, Pune
01.2018

S.S.C. -

River Dale School
Bhosari, Pune
01.2016

Skills

  • Teamwork skills
  • Adaptability
  • Ability to work under pressure
  • Decision making
  • Customer Relations
  • Customer Service
  • Goal-oriented
  • Time management
  • Effective Communication

Languages

English, Marathi, Hindi, Nepali

Hobbies and Interests

Chatting with friends, Communicating with new people, Dancing, Singing

Affiliations

  • Volunteered as a tutor for underprivileged students, helping them improve academic performance.
  • Coordinated volunteer activities for church events, managing teams and organizing schedules for community outreach.
  • Participated as a choir member, performing regularly at services and church events.
  • Organized and led dance workshops for children, teaching basic dance movements and fostering creativity and self-expression.

Timeline

Customer Relations Advisor

Tech Mahindra Business Services
02.2022 - Current

Case Processing Executive

Aminfoweb Pvt, Ltd
07.2020 - 02.2022

Demand Generation Executive (DGE)

XDBS
06.2019 - 03.2020

Sales Executive

Passion Glass and Furniture
05.2017 - 06.2019

Bachelor Of Commerce - Commerce

Conquest College of Commerce, Arts & Science

H.S.C. - Commerce

Gayatri School & Jr. College

S.S.C. -

River Dale School

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Kajol Aman Sarki