Kajol Medimi
Sr Key Account Executive
Dammaiguda
Summary
Dynamic Senior Key Account Executive with over seven years of experience in driving customer service excellence and implementing effective team restructuring initiatives. Proven track record in cultivating strong customer relationships that fuel business growth and enhance client satisfaction. Recognized as a collaborative team player, consistently focused on achieving results through strategic planning and innovative problem-solving. Committed to delivering exceptional value and fostering long-term partnerships that contribute to organizational success while ensuring alignment with client needs and business objectives.
Overview
8
8
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Sr. Key Account Executive
Medvarsity
03.2023 - 03.2025
- Generated qualified leads of UAE, US, and UK clients through online platforms and cold calling by identifying and filtering interested prospects.
- Maintained and updated a prospect database to track requirements, and ensure effective follow-ups.
- Conducted online demonstrations to present digital engagement solutions, and support business growth.
- Coordinated and managed events in the GCC region with internal teams, ensuring smooth execution and high participation.
- Built strong relationships with clients, delegates, and sponsors to support successful events and partnerships.
- Consistently achieved business targets through strategic lead management and client engagement.
Inside Sales Expert
Skill-Lync
01.2022 - 07.2022
- Identified new sales opportunities through inbound and outbound call management.
- Generated leads by executing cold calling, emailing, and diverse lead-generation activities.
- Cultivated strong client relationships while addressing incoming queries.
- Qualified leads by pinpointing decision-makers and assessing specific requirements.
- Transferred qualified leads to demo engineers for closing sales.
- Achieved weekly and monthly targets set by business objectives.
- Filtered interested learners from cold calls, and facilitated follow-up emails to explore sales opportunities.
- Maintained a comprehensive prospect database to tailor product benefits and career support details.
Customer Support Associate
Tech Mahindra
10.2020 - 12.2021
- Managed U.S. Uber document verification processes, ensuring accuracy in review and data entry.
- Collaborated with multiple teams and customers to provide support throughout document review.
- Utilized online and offline resources to remain updated on Uber's processes and tools.
- Streamlined workflows through collaboration with peers and various departments.
- Escalated exceptions within Funnel Ops processes to facilitate timely resolutions.
- Partnered with product and compliance teams to enhance systems and processes.
Operations Executive
Q-Conneqt
11.2018 - 08.2020
- Managed high volumes of incoming calls while maintaining professionalism and efficiency.
- Resolved customer needs promptly to enhance overall satisfaction.
- Established sustainable relationships with customer accounts through effective communication.
- Provided accurate and complete information using appropriate methods and tools.
- Handled customer complaints, delivering timely solutions, and follow-up for resolution.
- Engaged customers proactively to strengthen loyalty and trust.
- Achieved weekly and monthly targets set by business objectives.
Admin/Assistant HR
Unicab
12.2016 - 03.2018
- Direct interaction with the customers.
- Helping them to know about the company and the process of how they can get benefits from the company.
- Maintenance of the car, and taking complete income details from the cab driver.
- Keep tracking with clients.
- Maintaining a sheet for monthly incomes and returns for each car.
Education
Bachelor of Science - Computer Science
Indian Virtual University
Orissa 04.2001 -
High School Diploma -
G K V College
Ganjam, Orissa 04.2001 -
No Degree - 10th
Holy Angel Convent School
Orissa 04.2001 -
Skills
Sales strategy development
Certification
PGDCA (MS Office), VJ Info July 2013 — February 2014
Timeline
Sr. Key Account Executive
Medvarsity
03.2023 - 03.2025
Inside Sales Expert
Skill-Lync
01.2022 - 07.2022
Customer Support Associate
Tech Mahindra
10.2020 - 12.2021
Operations Executive
Q-Conneqt
11.2018 - 08.2020
Admin/Assistant HR
Unicab
12.2016 - 03.2018
Bachelor of Science - Computer Science
Indian Virtual University
04.2001 -
High School Diploma -
G K V College
04.2001 -
No Degree - 10th
Holy Angel Convent School
04.2001 -