Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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KAJOL SEN

KAJOL SEN

Kolkata

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills with over two years of experience in supporting in Technical Fiber Broadband installation at Wipro Pvt Ltd, Kolkata. Extensive knowledge in matters viz. documentation, staff management and business development techniques. A team player par excellence possessing good communication skills with the ability to work under pressures and deadlines.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Herbalplan Tollygunge club
01.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Senior Associate Executive

Wipro Pvt Ltd
07.2019 - 04.2022
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collected, arranged, and input information into database system.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.

Education

Master of Arts - English Literature

IGNOU Dinabandhu Andrews College
Kolkata
12.2022

Bachelor of Arts - English Language And Literature

IGNOU Dinabandhu Andrews College
Kolkata
12.2018

Higher Secondary - Humanities

AISCE Dhanbad Public School
Dhanbad, Jharkhand
04.2011

Secondary Education -

ICSE De-nobili School
Dhanbad, Jharkhand
04.2009

Skills

  • Operating Systems: Windows
  • Tools: MS Office (Excel, Power Point, Word)
  • Strengths: Punctual, Industrious, Optimistic, Customer Rapport, Team player
  • Active Listening
  • Quality Assurance
  • Attention to Detail
  • Friendly, Positive Attitude
  • Flexible and Adaptable
  • Client Interaction
  • Handling Escalations
  • Good Telephone Etiquette
  • Critical Thinking

Accomplishments

    Sports : Represented district in several Badminton tournaments


    Educational : District topper in High school examination 2011

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)

Timeline

Senior Associate Executive

Wipro Pvt Ltd
07.2019 - 04.2022

Assistant Manager

Herbalplan Tollygunge club
01.2014

Master of Arts - English Literature

IGNOU Dinabandhu Andrews College

Bachelor of Arts - English Language And Literature

IGNOU Dinabandhu Andrews College

Higher Secondary - Humanities

AISCE Dhanbad Public School

Secondary Education -

ICSE De-nobili School

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KAJOL SEN