Ajith Raj

• Roles and Responsibilities:

• Coordination with various departments (Switch, N/W Team & Field

• Engineers to address & arrest Escalations
• Organized training sessions for new hires to familiarise them with the
• Delegated daily tasks to team members to optimize group productivity.
• Mentored staff to enhance skills and achieve daily targets, using hands-on
• and motivational leadership.
• Provided leadership, insight and mentoring to newly hired employees to
• supply knowledge of various company programs.
• Planned and delivered training sessions to improve employee
• effectiveness and address areas of weakness.
• Collaborated with management on developing strategic plans for achieving business goals

• Provided technical support for end users experiencing difficulty with
• applications or systems.
• Troubleshot hardware and software compatibility issues.
• Wrote technical reports documenting project progress and specifications.
• Troubleshot and performed tests to confirm product performance.
• Advised customers on use of products or services.
• Installing & monitoring of Checker Security software's in ATM,s

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• Roles and Responsibilities:
• Installation of new software updates to ensure compliance with
• banking regulations.
• Performed preventative maintenance on ATM machines, including
• cleaning and lubrication of components.
• Replaced worn or damaged parts such as card readers, keyboards,
• monitors, printers.
• Conducted regular inspections of ATMs to identify potential problems.
• Removed malfunctioning components and replaced with new or
• refurbished parts.
• Maintained accurate records of service calls and repairs performed on
• each machine visited.
• Provided training to bank personnel on the use and maintenance of
• ATMs at branch locations.
• Responded to emergency service requests outside normal business hours

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• Roles and Responsibilities:
• Documented all engineering activities according to established
• procedures.
• Assisted in troubleshooting issues related to product design or
• manufacturing processes.
• Provided support during the installation, maintenance, repair, and
• calibration of equipment.
• Participated in team meetings to discuss project progress updates.
• Avoided data loss by creating back-ups of programs.