Kajol Verma
Gurgaon
Summary
Dynamic Senior Associate Engineer with a proven track record in process improvement and technical troubleshooting. Expert in data reporting and analysis, enhancing team collaboration and client communication. Successfully delivered training programs, fostering professional growth while optimizing project outcomes and efficiency gains.
Overview
6
6
years of professional experience
Work History
Senior Associate Engineer
British Telecom
Gurugram
03.2022 - Current
- Served as primary contact for technical queries, delivering accurate information to teams and stakeholders
- Responsible for assigning tasks and keeping track of daily completions done by the team
- Analyzed processes to identify areas for improvement and efficiency gains.
- Reviewed technical documentation for accuracy and compliance with standards
- Provided expert advice on technical solutions and best practices
- Participated in project planning, design, and implementation phases to ensure success
- Delivered training programs to enhance internal staff's technical skills and knowledge
- Mentored team members to promote continuous learning and professional growth
- Identified opportunities for process improvements to increase efficiency
- Responsible for daily reports being sent to the stakeholders and the internal team
Associate Engineer
British Telecom
10.2019 - 03.2022
- Executed planning, design, and deployment of FTTX networks across UK.
- Electronically mapped telecom infrastructure to enhance connectivity for civil work and fiber networks.
- Digitalized BT's physical network using PiPer for improved remote identification and tracing.
- Designed loss budgets based on fiber availability, geographical factors, and customer requirements.
- Communicated with customers for timely installation updates and issue resolution per SLA.
- Monitored OLT queries daily, addressing issues during ongoing FTTH deployment.
- Cross-trained in Ethernet Fiber, Civil engineering, FTTP/FTTX/FTTC, and DSLAM technologies.
- Served as backup SME, generating daily reports on ticket management and providing team support.
Education
Bachelor of Technology - Electronics And Communications Engineering
Raj Kumar Goel Institute of Technology
Ghaziabad, India05.2019
XII -
Meerut Public School
Meerut, India05.2014
X -
Meerut Public School
Meerut, India05.2012
Skills
- Data reporting and analysis
- MS Excel
- MS Word and PowerPoint
- Team collaboration
- Problem-solving expertise
- Client communication
- Stakeholder reporting
- Technical troubleshooting
- Root-cause analysis
- Project management
- Business operations
Project
Hand talk gloves using flex sensor with voice output
Achievements
- Top Performer for August-21
- Best SME - OR Winners for All-team Call-23
Disclaimer
I do hereby declare that the above particulars of information and facts stated are true, correct, and complete to the best of my knowledge and belief.
Timeline
Senior Associate Engineer
British Telecom
03.2022 - Current
Associate Engineer
British Telecom
10.2019 - 03.2022
Bachelor of Technology - Electronics And Communications Engineering
Raj Kumar Goel Institute of Technology
XII -
Meerut Public School
X -
Meerut Public School
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