ARUNAVA SAILA
Process Specialist
Kolkata
Summary
Results-driven professional with a proven track record in process improvement and optimization. Poised to enhance operational efficiency and effectiveness with strong analytical capabilities in pinpointing bottlenecks and executing effective solutions. Excels in collaborative team environments, adapting seamlessly to evolving requirements while consistently delivering quantifiable outcomes. Recognized for reliability and strategic mindset in achieving organizational objectives.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
3
3
Languages
Work History
Process Specialist (SME)
Cognizant Technology Solutions Pvt Ltd
09.2022 - Current
- Company Overview: Current Organization
- Allocation handling of different sites as a prime POC for client
- Conducting in depth analyses of processing workflows, identifying areas of improvement
- Serving as the primary point of contact for complex inquiries, escalation and issues related to lockbox processing operations
- Providing guidance and support during regulatory audits and compliance reviews
- Ensuring volume completion within the timeline
- Quality Analysis of payment processed by the team member to avoid any kind of escalations and payment delay.
- Monitoring KPIs to track team performance, identifying trends and makes data-driven decisions to drive continuous improvement and achieve operational excellence.
- Current Organization
Associate Invoice Analyst
TEOCO Software Pvt Ltd
07.2019 - 09.2022
- Processing expert level transactions for an international (U.S.A) telecom invoices and processing their customer payment using specific guidelines after verifying all required documents and getting prior approval from the client's end.
- Proactively drive impactful changes across workflows, policies and tools by working with internal support teams and vendor management.
- Prepare and perform payment process
- Research and resolve invoice discrepancies
- Gathers, interprets and uses complex data to develop actionable steps that will improve processes and optimize results.
- Day-to-day assesses company and client needs, receives robust information and analyzes it, looking for telltale trends or areas of improvement.
- Prepare monthly reports and submit on time.
- Updating of process documentation.
- Assist with month end closing
- Perform vendor reconciliation and take necessary action.
- Review aged payables ensure old invoices are paid as on due date.
Senior Process Executive
Cognizant Technology Solutions Pvt Ltd
08.2015 - 02.2019
- Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists)
- Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare cases
- Handle first level processing of transactions
- Adhere to quality requirements, achieve targets/volumes in given TAT
- Proactively identify issues.
- Contribute to process improvement initiatives
- Identify and report process changes.
- Adhere to the mandatory industry regulation and compliance requirements for the given process
- Update Process documentation as appropriate for the process under guidance
- Participate in knowledge transfer
Education
BSC - Economics
University of Calcutta
Class 10+2 Science - undefined
West Bengal Board
Class 10 - undefined
West Bengal Board
Skills
Secure lock box management
Excel data analysis skills
Presentation design
Process management
Resource allocation management
Workforce coordination
Data reporting analysis
Understanding customer needs
Ensure compliance with SLAs
Process mapping expertise
Stakeholder relations
Process optimization
Efficient workflow structuring
Data report analysis
Effective cross-team communication skills
Operational efficiency analysis
Client engagement strategies
Knowledge sharing practices
KPI development and tracking
SLA achievement
Collaborative teamwork
Invoice management
Timeline
Process Specialist (SME)
Cognizant Technology Solutions Pvt Ltd
09.2022 - Current
Associate Invoice Analyst
TEOCO Software Pvt Ltd
07.2019 - 09.2022
Senior Process Executive
Cognizant Technology Solutions Pvt Ltd
08.2015 - 02.2019
Class 10+2 Science - undefined
West Bengal Board
Class 10 - undefined
West Bengal Board
BSC - Economics
University of Calcutta
Languages
English
Hindi
Bengali
Personal Information
- Passport Number: Yes
- Date of Birth: 06/07/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married