Krishna Verma
Bengaluru
Summary
Detail-oriented and results-driven Catalog Lead with over five years of experience managing and optimizing product catalogs to enhance customer experience and drive business growth. Expertise in data analysis, catalog accuracy, and team leadership ensures seamless catalog operations. Skilled in collaborating with cross-functional teams, streamlining processes, and leveraging advanced tools to deliver measurable outcomes that exceed expectations. Committed to continuous improvement and innovation, fostering a proactive approach to problem-solving and strategic planning.
Overview
3
3
Languages
1
1
Certification
6
6
years of professional experience
Work History
Process Specialist (SME)
Amazon development Centre of India
10.2022 - Current
- Worked on Price perception Project for low price score % Global PPS benchmark Amazon’s competitive position against businesses such as Online retailers, Supply chain, Marketplace operators, Brick & Mortar Stores and Discounters.
- Metrics improvement customers state that they care most about low-prices in Non-perishable Grocery, Perishable Grocery and Softline’s categories.
- Under the weighted methodology, the importance of these categories has increased: Non-perishable Grocery (19% in new methodology vs 7% in simple average), Perishable Grocery (16% vs 5% in simple average) and Softline’s (12% vs 7% in simple average)
- Analyze catalog performance using tools like Excel, Tableau, or Power BI to identify trends and areas for improvement.
- Monitored daily activities and allocated work resources to process associates through criteria resource management tool. Resolved trouble tickets and queries raised by vendor managers and different internal stakeholders.
- Analyzed defects arising internally through audits and conducted training sessions for corrective and preventive measures.
- Analyzed weekly, monthly & yearly business metrics through SIM and TT mechanism and created productivity reports through tools such as tableau, excel and macros.
- Improvised SOP’s & Trained new hires on Benchmarking process and explained usage of various tools employed in the process. Increased the higher metrics for YoY (2023-2024) by working on business metrics for Australia Marketplace Amazon.au
- Collaborate with vendors, suppliers, and internal teams to ensure timely updates to product listings and descriptions.
- Manage and maintain the product catalog across multiple platforms, ensuring accuracy and consistency in product data.
- Assisted in the migration of catalog data to a new PIM system, ensuring minimal disruption to operations.
- Monitor and resolve catalog-related issues, ensuring compliance with company and regulatory standards.
- Provide inputs or suggestions during ambiguity by acting as a subject matter expert and train new hires about the existing as well as new process involved in the benchmarking.
- Monitor and resolve catalog-related issues, ensuring compliance with company and regulatory standards.
Process Associate- Catalog Assistant
Amazon development Centre of India
09.2020 - 09.2022
- Responsible to perform benchmarking of the products available at amazon.
- Implementing various benchmarking strategies to achieve accuracy and efficiency contributing to successful business metrics.
- Improvisation of existing standard procedure by deep dive analysis and suggesting better alternative through process improvements.
- Supported catalog updates, including product descriptions, images, and pricing information.
- Develop and implement workflows to streamline catalog operations and reduce errors.
Education
Bachelor of Technology (B. TECH) -
Padmanava College of Engineering
05.2019
Skills
Advanced Excel functions
Macro development and troubleshooting
SQL data analysis
SQL query proficiency
Validate results and perform quality assurance to access accuracy of data Identify and resolve problems through root cause analysis and research
Perform system analysis, documentation and testing, implementation, and user support for platform transition
Proficient in database design and management, utilizing SQL to create schemas, indexes, and views for a high-volume product catalog
Data Visualization
Developed and implemented a data visualization strategy that resulted in a 25% increase in data accessibility and understanding among stakeholders
Certification
Excel macros & tableau – Completed excel and advance excel with macros and tableau. Certifications through platforms such as Coursera, Udemy and YouTube. Created productivity and new hire performance reports as a process associate using excel and tableau.
Timeline
Process Specialist (SME)
Amazon development Centre of India
10.2022 - Current
Process Associate- Catalog Assistant
Amazon development Centre of India
09.2020 - 09.2022
Bachelor of Technology (B. TECH) -
Padmanava College of Engineering