Deepesh Shashikanth
Mysuru
Summary
Process Specialist with expertise in SAP platforms at Infosys BPM Limited, recognized for delivering impactful data analysis and client engagement. A goal-driven team player, I excel in advanced MS Office applications and have a proven track record in generating revenue leads while providing exceptional technical support.
Overview
5
5
years of professional experience
Work History
Process Specialist (SME)
Infosys BPM Limited
Mysore
08.2022 - Current
- Expertise in various SAP platforms and modules, including SAP GUI, NWBC, GRC, S/4HANA, SAP BI, Charm, and ARIBA, with hands-on experience in managing critical access.
- Strong command of Microsoft Office applications, including advanced Excel functionalities, Outlook for communication, Word for documentation, and PowerPoint for presentations.
- Comprehensive experience in data reporting and analysis, developing and maintaining daily, weekly, and monthly reports such as Feedback, Reopen, SLA Violations, Appreciation, Auto-Serviced, and TAT reports.
- Demonstrated success in client engagement, presenting MBR data to stakeholders for reviews, updates, and collaborative discussions on process enhancements.
- Worked in support line, IS helpdesk for application related support line.
Technical Support administrator
Diya systems Pvt Ltd (glowtouch internationals)
Mangalore
01.2020 - 01.2022
- Consistently exceeded performance targets, recognized multiple times as a top performer.
- Generated significant revenue leads, earning recognition as a top revenue lead generator on multiple occasions.
- Provided 24/7 technical support and server management for a diverse client base (domestic and international), resolving complex issues for web hosting environments (VPS, Cloud).
- Managed and troubleshot web hosting servers including VPS and cloud platforms.
- Expertly utilized a range of IT tools including Salesforce, WHM, cPanel, Plesk, SSH, and webmail for efficient operations and client support.
- Successfully de-escalated and resolved critical issues for both domestic and international clients.
Education
BCA -
IEC university
Baddi, Solan, Himachal pradeshPUC -
Canara PU University
Mangalore, D.K, KarnatakaSSLC -
Canara High School Urva
Mangalore, D.K, KarnatakaSkills
- MS Office
- Presentation
- Fast learning
- Self motivated
- Strong analytic skill
- Goal driven
- Team player
Hobbies and Interests
- Music
- Rifle shooting
- Dance
- Travel
- Learning new things
- Food
- Sports and games
Languages
- English
- Hindi
- Kannada
- Konkani
- Tamil
- Tulu
Timeline
Process Specialist (SME)
Infosys BPM Limited
08.2022 - Current
Technical Support administrator
Diya systems Pvt Ltd (glowtouch internationals)
01.2020 - 01.2022
BCA -
IEC university
PUC -
Canara PU University
SSLC -
Canara High School Urva