Kaki Sai Kiran
Site Reliabilty Engineer
Bangalore
Summary
Site Reliability Engineer with 3 years of experience supporting frontend mobile and web application release management on AWS-based platforms, consistently maintaining ≥99.99% availability. Strong background in Linux, Kubernetes, CI/CD, and observability, with proven impact in zero critical post-release failures and crash rates below 0.05% through proactive monitoring and automation. Brings value by owning release readiness, incident response, and cross-team collaboration, embedding reliability, scalability, and performance into production systems.
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Site Reliability Engineer
Aziro Technologies Pvt. Ltd.
02.2024 - Current
- Operated and maintained highly available production systems on Linux and AWS, consistently maintaining ≥99.99% system availability across production environments.
- Led end-to-end application release management for mobile and backend services, achieving zero production failures post-release through controlled rollouts and validation for both Android and iOS.
- Built and enhanced monitoring and alerting using Prometheus, Grafana, and Firebase Crashlytics, maintaining crash rates below 0.05% and enabling proactive incident detection.
- Conducted root cause analysis for production and release-related incidents, implementing permanent fixes to prevent recurrence and improve MTTR.
- Automated operational and release workflows using CI/CD pipelines (Jenkins, GitLab CI) and custom scripts, reducing manual effort and improving release reliability.
Product Solution Engineer – I
Zeta
02.2022 - 04.2023
- Provided 24×7 Level-1 production support for high-availability, distributed payment systems, helping maintain ≥99.9% service availability.
- Monitored alerts and dashboards, owning the initial incident lifecycle (detection, triage, ticketing, and escalation) to ensure timely resolution.
- Performed basic log analysis and SQL queries to identify common application and data issues, reducing investigation time for L2/L3 teams.
- Coordinated with engineering and business teams during incidents, sharing impact analysis, status updates, and handoffs.
- Supported production releases and change management activities, following SOPs to minimize risk and downtime.
- Created and maintained runbooks, dashboards, and knowledge base documentation, improving on-call efficiency and faster issue resolution.
Education
Civil Engineering
JNTUA
Anantapur, India 04.2001 -
Skills
Site Reliability Engineering: Incident Management, RCA, Monitoring & Alerting, SLA/SLO Adherence, Reliability Improvements
Cloud Platforms: AWS (EC2, ECS, IAM, VPC, S3, RDS, Lambda, CloudWatch, Route53)
Accomplishments
- Shining Star Award (JFM 2025) – Recognized for Individual Excellence and consistent high performance.
- Ultimate Team Nomination (AMJ 2025) – Awarded for Team Collaboration and cross-functional contribution.
- Shining Star Award (OND 2025) – Recognized again for Individual Excellence, demonstrating sustained impact and ownership.
Certification
DevOps Fundamentals – HeyDevOps
Timeline
GIT for Absolute Beginners – KodeKloud
09-2026
Linux for Absolute Beginners – KodeKloud
08-2025
DevOps Fundamentals – HeyDevOps
07-2025
Site Reliability Engineer
Aziro Technologies Pvt. Ltd.
02.2024 - Current
Product Solution Engineer – I
Zeta
02.2022 - 04.2023
Civil Engineering
JNTUA
04.2001 -