KAKUMANU SAI KUMAR
Technology Analyst
Hyderabad
Summary
Results-driven Technical Analyst with over 4 years of experience optimizing system performance and troubleshooting complex issues. Streamlined user account management processes, resulting in a 15% reduction in user-related issues. Proven track record in spearheading data backup and restoration for critical applications to ensure high system uptime.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
3
3
Certifications
Work History
Technology Analyst
INFOSYS
Hyderabad
01.2021 - Current
- Managed user accounts for activation, deactivation, and role assignment across multiple systems.
- Successfully onboarded 1000+ new joiners by configuring account access and permissions within strict SLAs.
- Deployed and maintained enterprise-level applications like CDARS based on client-specific requirements.
- Proactively identified and resolved over 100 recurring application issues, improving system reliability by 15%.
- Diagnosed and resolved critical Citrix-related issues impacting user productivity.
- Monitored 200+ daily scheduled jobs and batches to ensure seamless business operations.
- Collaborated with cross-functional teams during monthly maintenance outages to minimize downtime.
- Administered UNIX servers using tools like PUTTY for troubleshooting and maintenance tasks.
- Automated routine administrative tasks, reducing manual intervention by 20%.
- Utilized TOAD to execute and analyses basic SQL queries, providing actionable insights to stakeholders.
- Maintained detailed SLA trackers, status reports, and timesheet records to ensure compliance with service delivery metrics.
Education
Board of Higher Education - SSC
Geethanjali High School
VinukondaBoard of Intermediate Education - MPC
Matrix IIT Academy
Guntur 01.2014 - 01.2016
Bachelor of Technology - Electronics and Communication Engineering
Hindustan Institute of Technology And Science
Chennai 01.2016 - 01.2020
Skills
UNIX and Windows administration
Middleware expertise with Ansible
Azure Cloud Service
GitHub Actions (CI/CD, workflow automation)
Certification
Gained foundational knowledge in cybersecurity.
Accomplishments
- Awarded the Pfizer Champ Award for exceptional performance in resolving critical application issues and ensuring uninterrupted business operations.
- Enhanced knowledge transfer processes by leading interactive sessions for new joiners, resulting in a 25% faster onboarding cycle.
- Awarded the Rise Award across Infosys for exceptional performance in team management.
Timeline
Technology Analyst
INFOSYS
01.2021 - Current
Bachelor of Technology - Electronics and Communication Engineering
Hindustan Institute of Technology And Science
01.2016 - 01.2020
Board of Intermediate Education - MPC
Matrix IIT Academy
01.2014 - 01.2016
Board of Higher Education - SSC
Geethanjali High School
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