Kalairani K
Chennai
Summary
Experienced Supply Chain Professional with 7+ years of expertise in procurement, logistics, inventory management, and order fulfillment. Proven track record as a Master Production Scheduler, ensuring efficient planning and coordination of manufacturing operations. Skilled in using SAP, SFDC, Excel, and Power BI to build dynamic dashboards and generate actionable insights. Six Sigma certified with a strong focus on process improvement, data-driven decision-making, and cross-functional collaboration to drive operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supply Chain Analyst / Buyer / Configuration Analyst (Team Lead)
HCL Tech
Chennai
01.2025 - Current
- Maintained and updated the ship plan report to ensure accurate tracking of outbound shipments and on-time delivery
- Performed SAP configuration changes and updates based on client requirements to align with business processes
- Managed MRP (Material Requirements Planning) execution, releasing production and purchase orders for timely procurement and manufacturing
- Handled PR to PO conversion in SAP, ensuring accuracy in vendor selection, pricing, and quantity
- Entered and maintained demand in PIR (Planned Independent Requirements) and forecasting tools for long-term planning
- Created and processed work orders and delivery notes to support production and outbound logistics
- Coordinated with planners for Sales Order (SO) scheduling, aligning shipment timelines with production readiness
- Used E-Procure platforms to manage electronic purchasing activities and vendor communications
- Oversaw logistics coordination, ensuring smooth material flow and shipment tracking
- Processed and created sales orders in SAP, validating configurations and customer requirements
- Worked as a Configuration Analyst, ensuring master data accuracy and alignment across planning and sales modules
- Acted as a Buyer, managing supplier relationships, issuing POs, and following up on deliveries to meet lead times
Customer Service & Order Management Specialist (Subject Matter Expert)
Infosys BPM LTD
Chennai
04.2021 - 11.2024
- Managed end-to-end order management in SAP, including Sales Order creation, PO and pricing review, quote & invoice generation, approval processing, and payment handling
- Handled quote approvals, invoice disputes, and resolved customer queries via Salesforce, ensuring accurate and timely resolutions
- Focused on clearing aged cases, providing timely, accurate solutions aligned with client and customer expectations
- Resolved high-priority escalations through coordinated action with account owners and internal teams, including ISC, vendors, planners, logistics partners, and forwarders
- Supported critical and urgent orders, including price negotiations, order status reviews, and real-time support via calls and emails
- Conducted process audits, including pre-shipment checks, and led monthly assessments to identify operational gaps and performance improvement areas
- Actively contributed to continuous improvement, reducing case holds and minimizing incoming task volume through root-cause analysis and process optimization
- Produced and analyzed key reports, including Order Status Reports, Payment Deviation Reports, and Credit Pending Status Reports to monitor service levels and improve decision-making
- Monitored team dashboards and case queues, helping optimize workload distribution and boost service performance
- Drove Tier meetings, offered month-end and quarter-end support, and collaborated across departments to resolve blockers and ensure timely shipments
- Maintained and reviewed a defect tracker to identify quality issues, conducted refresher training, and delivered full onboarding and process training for new joiners
- Managed a high volume of tasks, regularly handling 70+ orders and 30+ cases daily while maintaining 100% quality and adhering to all SLA commitments
- Supported peers by sharing process knowledge, assisting new team members during ramp-up, and acting as a go-to resource for internal troubleshooting.
Education
Bachelor of Science - Physics
Quaid E Millath Women College, University Of Madras
Chennai05-2015
Skills
- Procurement & Sourcing
- Inventory & Vendor Management
- Logistics & Transportation
- Demand Planning & Forecasting
- Order Fulfillment
- Purchase order
- Production Planning
- Master Production Scheduling
- Warehouse Management
- Risk Management
Soft Skills
- Problem Solving & Critical Thinking
- Decision Making & Quality Focus
- Analytical Thinking
- Time Management
- Adaptability & Flexibility
- Team Coordination / Leadership / People Management
- Detail-Oriented
- Communication
Certification
- Six Sigma
- Global Supply Chain Management
- Microsoft Power BI
- Microsoft Excel
Accomplishments
- Cleared a backlog of 1,000+ aged cases within one week, significantly improving case SLA performance and contributing to a noticeable rise in Customer Satisfaction (CSAT) scores
- Successfully handled high-impact and critical customer cases, earning direct appreciation from both clients and end customers, including formal recognition from Honeywell for exceptional service and dedication
- Recognized as a go-to team member for urgent escalations and complex problem resolution, consistently delivering timely and high-quality outcomes under pressure
Awards
- Spot Awards, 3, Recognized for exceptional individual performance, productivity, and commitment to excellence
- Kudos Awards, 2, Awarded for consistent high-quality work and timely task completion
- I-Star Awards, 2, Honored for being an extraordinary team player and contributing to cross-functional success
Languages
- English
- Tamil
- Hindi
- Telugu
Timeline
Supply Chain Analyst / Buyer / Configuration Analyst (Team Lead)
HCL Tech
01.2025 - Current
Customer Service & Order Management Specialist (Subject Matter Expert)
Infosys BPM LTD
04.2021 - 11.2024
Bachelor of Science - Physics
Quaid E Millath Women College, University Of Madras
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