Reading Fictions
Kalaiselvan Mathialagan G
Operation Specialist
Chennai,Tamil Nadu
Summary
With 7+ years in billing, sales, and customer service, I bring valuable skills. Specializing in accounts receivable and medical claim adjudication, I possess a deep understanding of managing customer accounts. Transitioning to sales, I excelled as a customer care rep for Virgin Media UK and Virgin Mobile Canada. Adaptable and analytical, I've honed problem-solving skills, collaborating effectively. Proven in diverse roles, I excel in providing excellent customer service, resolving complex issues. My technical support background equips me to troubleshoot and resolve technical issues seamlessly. A dedicated professional, I am eager to leverage my skills to contribute to team success.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Merchant Support
Groupon Shared Services Private Limited
Chennai
10.2022 - 04.2023
- Respond to Phone calls & emails from our current Merchants, ranging from simple usage questions to unique circumstances that come up with a specific offer
- Resolve Merchant issues in a timely and consistent manner Manage time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
- Act as a liaison with other departments (Sales, Customer Service, Editorial, Product & Engineering) to address any cross departmental issues impacting the subscriber
Customer Service Professional
Sitel India Pvt Ltd
Chennai
01.2021 - 04.2022
- Answer on the phone and resolve inquiries from customers
- Receive account payments
- Receive credit and employment applications
- Take customer orders for goods or services
- Order services
Customer Service Representative
Accenture
Bangaluru
02.2018 - 08.2020
- Maintain, troubleshoot, repair, and administer local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet, and peripheral equipment
- Evaluate and install computer hardware, networking software, operating system software, and software applications
- Provide problem-solving services to network users
- Arrange for refunds, exchanges, and credit for returned merchandise
- Receive account payments
- Promote goods or services
- Explain the type and cost of services offered
- Provide information to customers and the public concerning goods, services, schedules, rates, regulations, and policies in response to telephone and in-person inquiries.
Accounts Receivable (AR) Caller
Access Healthcare Solutions Pvt Ltd
Chennai
07.2015 - 11.2017
- Calculate, prepare, and issue documents related to accounts such as bills, invoices, inventory reports, account statements, and other financial statements using computerized and manual systems
- Compile budget data and documents based on estimated revenues and expenses and previous budgets
- Respond to customer inquiries, maintain good customer relations, and solve problems
- Perform related clerical duties, such as word processing, maintaining filing and record systems, faxing, and photocopying
Accounts Receivable (AR) Caller
Medusind Solutions Pvt Ltd
Chennai
02.2015 - 07.2015
- Calculate, prepare, and issue documents related to accounts such as bills, invoices, inventory reports, account statements, and other financial statements using computerized and manual systems
- Code, total, batch, enter, verify, and reconcile transactions such as accounts payable and receivable, payroll, purchase orders, cheques, invoices, cheque requisitions, and bank statements in a ledger or computer system
- Respond to customer inquiries, maintain good customer relations, and solve problems
- Perform related clerical duties, such as word processing, maintaining filing and record systems, faxing, and photocopying
Education
High School Diploma -
06.2009 - 03.2010
Bachelor of Engineering - Computer Engineering
03.2010 - 11.2014
Skills
Sales processes
Review of contracts
Technical Support
Customer service expert
Insurance coverage verification
Data integrity
Reporting skills
Technical troubleshooting
Interests
Bike riding
PC Gaming
Swimming
Timeline
Merchant Support - Groupon Shared Services Private Limited
10.2022 - 04.2023
Customer Service Professional - Sitel India Pvt Ltd
01.2021 - 04.2022
Customer Service Representative - Accenture
02.2018 - 08.2020
Accounts Receivable (AR) Caller - Access Healthcare Solutions Pvt Ltd
07.2015 - 11.2017
Accounts Receivable (AR) Caller - Medusind Solutions Pvt Ltd
02.2015 - 07.2015
Indira Institute Of Engineering And Technology - Bachelor of Engineering, Computer Engineering
03.2010 - 11.2014
S.B.O.A Matric And Higher Secondary School - High School Diploma,
06.2009 - 03.2010