KALAI SELVI R
chennai
Summary
Dedicated Technology Professional experienced in software development, system administration, and technical support. Delivered optimized performance and effective project management through strong problem-solving capabilities and teamwork. Committed to continuous learning and staying current with industry trends to drive organizational success.
Overview
1
1
Language
1
1
Certification
5
5
years of post-secondary education
6
6
years of professional experience
Work History
GOLD APPRISER
SBI
Chennai
03.2025 - Current
- Appraised gold ornaments for SBI loan applications using purity and weight checks.
- Assessed hallmark details and jewelry condition before preparing appraisal reports.
- Explained appraisal findings to customers during SBI gold loan consultations.
- Verified customer identity and KYC documents for SBI branch gold valuation.
- Recorded gold specifications in SBI loan files and valuation registers.
Gold Appraiser
Cooprative Banking
Chennai
04.2023 - 02.2024
- Appraised gold jewelry using cooperative banking valuation standards
- Verified purity, weight, and hallmarks for gold items
- Inspected customer gold assets for damage and verified authenticity
- Compared market rates to determine accurate gold pricing
- Applied bank compliance rules during gold assessment
- Facilitated gold pledge processing through collaboration with branch staff
- Captured appraisal information to ensure accurate records in cooperative banking records
Branch Operations Manager
FINCARE SMALL FINANCE BANK
Chennai
12.2021 - 03.2023
- Maintained track record of branch audit requirements to ensure compliance and operational integrity.
- Updated registers and deliverables to maintain accurate records.,Conduct Financial and Operational Audits based on the annual plan in a highly professional manner and in accordance with the Internal Auditing standards.
- Executed daily ATM cash replenishment to ensure availability for customers.
- Managed strong room key access to safeguard valuable assets. to the strong room keys to ensure safety of assets.
- Achieved audit compliance and followed all operational guidelines.
- Executed various non-cash transactions, including RTGS and NEFT, to support efficient banking operations.
- Monitored loan payments and resolved late payment issues to enhance customer satisfaction and minimize risk.
- Executed cash transactions within the branch to maintain operational efficiency.
- Coordinated inward and outward clearing activities to maintain financial accuracy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Organized service tasks to achieve operational goals efficiently.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered customer questions to improve satisfaction.
- Engaged with colleagues to resolve cross-functional challenges. cross-functional teams to achieve goals.
- Approached customers and engaged in conversation using effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Executed routine tasks consistently to ensure smooth branch operations.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Executive
MUTHOOT FINCORP
03.2021 - 11.2021
- Managed joint custodianship at the branch to uphold asset integrity.
- Resolved customer issues promptly to improve satisfaction.
- Cautiously Responded To Customer Inquiries.
- Secured strong room keys to protect branch assets and maintain safety protocols. in the branch to ensure secure access.
- Addressed customer inquiries with caution to ensure accurate and helpful information.
- Managed joint custodianship at the branch to uphold asset integrity.
- Handled strong room keys in branch to ensure secure access.
Education
MBA - Financial Management
AnnaMalai University
Chennai 06.2021 - 09.2026
B.E - computer Science
Loyola Istitute of Technology Anna University
chennaiHSC -
Holy Crescent Higher Secondary School
chennaiSSLC -
Sarojini Varadappan Girls Higher Secondary School
ChennaiSkills
- Gold valuation
- Loan Disbursal
- Compliance Standards
- Internal auditing standards
- Branch operations
- Bookkeeping
- Key Handling
- Planning
- Client Consultation
- Relationship building
- Cross selling
Communication and collaboration
Personal Information
Date of Birth: 1992-04-16
Certification
UIDAI CERTIFIED AADHAR EA SUPERVISOR-2017., MSME CERTIFIED GOLD APPRAISER -2020(Global Gold Foundation)., INDIAN GOLD INSTITUTE CERTIFIED GOLD AUDITOR AND GOLD INSPECTOR-2022., MSME CERTIFIED ISO 45001:2018 OHMS -LEAD AUDDITOR -2022., MSME CERTIFIED GST PRACTITIONER RETURN FILING-2022.
PERSONAL DETAILS
Date of Birth: 1992-04-16
Languages
English
Beginner
A1
Awards
- Won cross sell champ Award 2022.
Timeline
GOLD APPRISER
SBI
03.2025 - Current
Gold Appraiser
Cooprative Banking
04.2023 - 02.2024
Branch Operations Manager
FINCARE SMALL FINANCE BANK
12.2021 - 03.2023
MBA - Financial Management
AnnaMalai University
06.2021 - 09.2026
Customer Service Executive
MUTHOOT FINCORP
03.2021 - 11.2021
B.E - computer Science
Loyola Istitute of Technology Anna University
HSC -
Holy Crescent Higher Secondary School
SSLC -
Sarojini Varadappan Girls Higher Secondary School