KALAISELVI V
Maha Flats,Block A,36/5,Teachers Colony,1st Cross Street,Nanganallur
Summary
Experienced Airline security familiar with Airport Operation & Customer service with over 14 years of relevant experience seeking a challenging role as an Airline Security Supervisor. Strong knowledge of aviation regulations and exceptional leadership skills to ensure the safety and security of passengers and crew.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Security Officer
Air India limited
Chennai
11.2022 - Current
- Responsible for ensuring Staff attendance data,Staff Training Details,Staff Appraisals based on their performance.
- Maintaining Stores,Monthly report,Revenue report,Security Equipments and Individual staff files.
- Responsible for ensuring the security policies & airline security program meticulously at airport
- Managed a team of security personnel, ensuring the effective coverage of all necessary areas
- Maintain effective liaison with BCAS and other law enforcing agencies like CISF, AAI, Customs and Immigration
- Maintain and update service records, training records, AEP records and other important records pretending to security
- Screening of Cargo for safe and Secure flight operations
- Continuous follow up to close any case/ incident at station level
- Ensuring an effective response to any threat or security incident at the station
- Managed and overseeing daily operations of the security department
- Monitored security incident reports and escalated significant issues to relevant stakeholders
- Investigating on passenger's complaints about thefts and Pilferage
- Relayed updates and information to passengers in a friendly and timely manner
- Addressed Passenger's concerns about delayed and or canceled
- Coordinated security efforts across various departments, fostering a company-wide culture of security
- Executed regular security audits to maintain a high-level of security compliance and readiness
- Developed and enforced security protocols and procedures in alignment with company's compliance standards
Senior Security Agent
AI Airport services limited
Chennai
07.2011 - 11.2022
- Evaluated and responded to all types of security issues and incidents reported instantly, ensuring minimal disturbance to operations
- Implement all directions issued by appropriate authority on aviation security functions in India
- Exercise day to day functional control of airline security department
- Ensure implementation of AVSEC measures supervision and coordination of security related activities
Senior Telecaller
HDB Financial Services Pvt Ltd
Chennai
08.2008 - 11.2009
- Followed up with customers via telephone or email regarding their Credit Card orders or bills placed over the phone.
- Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
Telecaller
Optimus Global Services
Chennai
02.2007 - 07.2008
- Developed customer relationships through active listening, understanding their needs, and providing loans.
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
Telecaller
Jenny Financial Consultant
Chennai
08.2006 - 02.2007
- Recorded detailed notes about each call in order to maintain accurate records for future reference.
- Generated new sales opportunities through direct telephone selling.
- Followed up on sales leads through outbound calling.
Education
MBA - Human Resources
University Of Madras
Chennai06-2023
Bachelor of Science - Computer Science
Sri SRNM College
Sattur04-2006
Higher Secondary - +2
SHN Ethel Harvey Girls Hr.Sec School
Sattur04-2003
SSLC - 10th
SHN Ethel Harvey Girls Hr.Sec School
Sattur04-2001
Skills
- Airline security
- Knowledge of Aviation Security
- Regulations
- Emergency Response Management
- Security Planning & Execution
- Crisis Management Skills
- Security Equipment Operations
- Passenger & Baggage Screening
- Superior Communication Skills
- Risk Assessment Abilities
- Training & Supervision
- Critical Thinking & Decision Making
Certification
- Basic Avsec Refresher - Certified by BCAS
- Screening Stand Alone - Certified by BCAS
- Certified in Safety Management System (SMS)
- Certified in Dangerous Goods Regulations - CAT 12
Strength
- Good Communication Skill
- Adapt to work under pressure situation
- Always possitive attitude
Disclaimer
I hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Recognitions
Security Star, Awarded for being vigilant in Access Control point during Security Audit by BCAS (found security restricted article while frisking)
Personal Information
- Date of Birth: 04/05/1986
- Nationality: Indian
- Gender: Female
- Father's Name: Venkatachalapathy S
- Marital Status: Married
Languages
Tamil
First Language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Senior Security Officer
Air India limited
11.2022 - Current
Senior Security Agent
AI Airport services limited
07.2011 - 11.2022
Senior Telecaller
HDB Financial Services Pvt Ltd
08.2008 - 11.2009
Telecaller
Optimus Global Services
02.2007 - 07.2008
Telecaller
Jenny Financial Consultant
08.2006 - 02.2007
MBA - Human Resources
University Of Madras
Bachelor of Science - Computer Science
Sri SRNM College
Higher Secondary - +2
SHN Ethel Harvey Girls Hr.Sec School
SSLC - 10th
SHN Ethel Harvey Girls Hr.Sec School