Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Pan Card Number
Personal Information
Timeline
Generic

Kalaivanan A

Bengaluru

Summary

Experienced Technical Support Engineer with 7+ years in Windows and Azure Cloud environments, skilled at diagnosing complex issues, implementing cloud solutions, and enhancing system performance. Proven ability to deliver exceptional customer service in high-pressure settings while ensuring optimal functionality and security through effective Azure deployments. Committed to continuous learning and leveraging emerging technologies to drive innovative solutions.

Overview

9
9
years of professional experience

Work History

IT Analyst

TCS
Bengaluru
01.2024 - Current
  • Providing end-user IT support for software installation, troubleshooting, and technical assistance.
  • Resolving VDI connectivity issues, authentication problems, and Outlook-related issues.
  • Managing and controlling users and devices through Microsoft Intune and Active Directory.
  • Administering security and identity management using the following consoles: CyberArk (Privileged Access Management & RSA (Multi-Factor Authentication)
  • Digital Workspace Studio & Aternity
  • Ensuring system security, compliance, and access control policies are enforced.
  • Assisting users with IT-related escalations and coordinating with higher-level support teams as needed.

Azure Administrator Engineer

Ltimindtree
Coimbatore
08.2022 - 12.2024
  • Azure Active Directory (AAD): for managing user identities and access control.
  • Azure Virtual Machines: for creating and managing virtual machines in the cloud.
  • Windows Autopilot leverages Azure AD: Adding systems into Azure AD Domain and maintaining the devices under compliance.
  • Bulk software deployment: Utilized Azure Intune to efficiently deploy software applications to large numbers of devices.
  • Compliance management: Established and enforced security and configuration policies for managed devices using Intune.
  • Software packaging and upgrades: Created and managed software packages for deployment, ensuring smooth upgrades and updates.
  • Dynamic device group management: Defined dynamic groups to efficiently include and exclude devices based on specific criteria for targeted software deployments.

Remote Support Engineer

Client company-Mindtree
Bengaluru
04.2021 - 08.2022
  • Proficiency in various Windows OS versions (Windows 10, 11), Linux.
  • Installation, configuration, and troubleshooting skills.
  • Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Installed and configured Microsoft Outlook for individual and enterprise users, ensuring seamless integration with existing email servers (Exchange, Office 365, etc.
  • Supported and managed Outlook add-ins and integrations, enhancing user productivity.
  • Installed and configured Citrix Receiver and Citrix Workspace on various client devices to facilitate seamless remote access to virtual desktops and applications.
  • Experience with remote desktop applications (Quick Assist LogMeIn, GoToAssist).

Technology Support Analyst

Infosys BPM
Chennai
02.2019 - 10.2019
  • Bot Creation and monitor.
  • Schedule and run the BOT as per the schedule Send the BOT running status report.
  • Logging and escalating issues to relevant teams, provide viable workarounds to resolve incidents Basic troubleshooting for RPA related issues.
  • Problem-solving issues that arise in day to day running of RPA processes and providing timely responses and solutions as required.

IT Support Engineer

HCL India
Chennai
09.2017 - 02.2019
  • Installation and troubleshooting of Windows 7, Win 8.1 and Win 10. Installation of Server OS 2003, 2008, 2012.
  • Antivirus Support McAfee & Symantec Endpoint protection. Empower 3 installation and user creation, backup.
  • Troubleshooting of Desktops and Laptop Hardware Issues.
  • Configuration and troubleshooting of Microsoft Outlook and Skype for Business to end user.
  • Troubleshooting the desktop machines from remotely by using a remote tool (Dameware).
  • Identifying and troubleshooting network problems related to Port security, VLAN, Wi-Fi and Proxy.
  • Installing Patch updates and Pushing Software from the System Center Configuration Manager.

Technical Support Engineer

Info Services
Chennai
05.2016 - 05.2017
  • Windows OS installation, taking backups and restore.
  • Installing & troubleshooting of all AIRTEL Applications.
  • Ticketing Tool: MAXIT IBM ticket tool for raising and closing the user ticket.
  • Unlocking the user accounts through AD, when the account is locked.
  • Call logging for warranty assets.
  • File sharing, Sharing device & Printer, Antivirus update.
  • MS Outlook configuration, Outlook backup & restore and troubleshooting.

Education

BE - ECE

DSEC
Perambalur
12.2011

Skills

Windows

Active Directory

Intune

Azure

Linux

AWS

Languages

  • Tamil
  • English

Disclaimer

I hereby declare that all the details given above are true to the best of my knowledge and belief.

Pan Card Number

BJWPK7815D

Personal Information

  • Passport Number: R3500501
  • Date of Birth: 06/14/90
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Timeline

IT Analyst

TCS
01.2024 - Current

Azure Administrator Engineer

Ltimindtree
08.2022 - 12.2024

Remote Support Engineer

Client company-Mindtree
04.2021 - 08.2022

Technology Support Analyst

Infosys BPM
02.2019 - 10.2019

IT Support Engineer

HCL India
09.2017 - 02.2019

Technical Support Engineer

Info Services
05.2016 - 05.2017

BE - ECE

DSEC

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